At a Glance
- Tasks: Build lasting relationships with donors and enhance their engagement with Isabel Hospice.
- Company: Join a compassionate team at Isabel Hospice making a real difference in the community.
- Benefits: Enjoy professional development, health support, and a chance to impact local families positively.
- Other info: Part-time role with opportunities for growth and a supportive team environment.
- Why this job: Use your communication skills to inspire and connect with supporters who care.
- Qualifications: Experience in fundraising or customer engagement, with strong communication and organisational skills.
The predicted salary is between 14933 - 14933 £ per year.
Are you a warm, thoughtful communicator with a passion for building lasting relationships with supporters? Join Isabel Hospice as our Individual Giving Retention Officer and help ensure our donors feel valued, connected and inspired to continue supporting compassionate hospice care across eastern Hertfordshire.
About the role
As Individual Giving Retention Officer, you’ll play an important role in helping Isabel Hospice grow sustainable income by strengthening the relationships we have with our individual supporters. Working closely with the Individual Giving Manager, you’ll support the delivery of engaging supporter journeys across post, email, phone and in‑person communications. You’ll help ensure donors receive timely, meaningful thank yous, impact updates and stewardship that show just how much their support matters.
This is a part‑time role with a clear focus on activity that makes the greatest difference to supporter retention, repeat giving and long‑term engagement. From helping to re‑engage donors, to supporting regular giving growth and using insight to improve communications, your work will help local people feel closer to the care they make possible. You’ll also use CRM data to segment audiences, track supporter behaviour and help develop communications that are personal, relevant and effective.
About you
- You’ll be organised, proactive and confident communicating with supporters in a warm, professional and empathetic way.
- You’ll enjoy building positive relationships and using insight to improve how people experience and engage with a charity they care about.
- Experience in fundraising, marketing, customer engagement or a relationship‑based role.
- Strong written and verbal communication skills, with the ability to engage and inspire supporters.
- The ability to analyse data and use insight to improve performance.
- Good organisational skills and the ability to manage multiple priorities.
- Confidence speaking with supporters in person and on the phone.
- A motivated, proactive and results‑focused approach.
It would also be helpful if you have experience in individual giving, supporter journeys or donor retention, as well as experience using a CRM system such as Raiser’s Edge. An understanding of fundraising principles, donor behaviour, UK fundraising regulations and GDPR would also be beneficial.
What we offer
- A supportive, values‑led team environment.
- The chance to make a real difference to local families.
- Ongoing professional development and training.
- The opportunity to help supporters feel closer to the impact of their kindness.
- The satisfaction of knowing your work helps provide compassionate end‑of‑life care across eastern Hertfordshire.
- Pension and life assurance schemes.
- Employee Assistance Programme for health and wellbeing support.
- Cycle to work scheme.
- Health Service Discounts.
- Refer a friend bonus.
If you’re ready to use your communication skills, creativity and supporter care experience to help build lasting relationships with donors, we’d love to hear from you.
Individual Giving Retention Officer in Welwyn Garden City employer: Isabel Hospice
Isabel Hospice is an exceptional employer that fosters a supportive and values-led team environment, where your contributions directly impact local families in need of compassionate end-of-life care. With a strong emphasis on professional development and training, employees are encouraged to grow their skills while building meaningful relationships with supporters. Located in eastern Hertfordshire, this part-time role offers the unique opportunity to engage with the community and make a real difference, all while enjoying benefits such as health and wellbeing support, pension schemes, and more.
StudySmarter Expert Advice🤫
We think this is how you could land Individual Giving Retention Officer in Welwyn Garden City
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a role like the Individual Giving Retention Officer. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising your warm, thoughtful communication style. Think about how you can convey your passion for building relationships with supporters, just like the role requires.
✨Tip Number 3
Show off your data skills! Be ready to discuss how you've used insights to improve supporter engagement in past roles. This will demonstrate your ability to analyse data and enhance performance, which is key for this position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our supportive team at Isabel Hospice.
We think you need these skills to ace Individual Giving Retention Officer in Welwyn Garden City
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for building relationships shine through. We want to see how much you care about making a difference in the lives of our supporters and the community.
Tailor Your Communication:Make sure to customise your application to reflect the specific skills and experiences that align with the role. Highlight your experience in fundraising or donor retention, and how it relates to the job description.
Be Personal and Engaging:Use a warm and friendly tone in your written application. Remember, we’re looking for someone who can connect with our supporters, so let your personality come through in your writing!
Proofread and Polish:Before hitting send, take a moment to proofread your application. A well-written, error-free application shows us that you’re organised and professional, which is key for this role.
How to prepare for a job interview at Isabel Hospice
✨Know Your Supporters
Before the interview, take some time to research Isabel Hospice and their supporters. Understand their mission and the impact of individual giving. This will help you demonstrate your passion for building relationships and show that you genuinely care about the cause.
✨Showcase Your Communication Skills
As a warm and thoughtful communicator, be prepared to share examples of how you've successfully engaged with supporters in the past. Use specific anecdotes that highlight your ability to inspire and connect with people, whether through email, phone calls, or in-person interactions.
✨Demonstrate Data Savvy
Since the role involves using CRM data to enhance supporter journeys, brush up on your data analysis skills. Be ready to discuss how you've used insights from data to improve communication strategies or donor engagement in previous roles.
✨Emphasise Organisational Skills
This position requires managing multiple priorities, so come prepared to talk about how you stay organised and proactive. Share tools or methods you use to keep track of tasks and ensure timely follow-ups with supporters, showcasing your results-focused approach.
