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- Tasks: Support the Shop Manager in running a vibrant charity shop and engaging with volunteers.
- Company: Join Isabel Hospice, a charity dedicated to providing expert care and support to those in need.
- Benefits: Enjoy 27 days holiday, a pension scheme, health discounts, and more perks!
- Other info: This role is perfect for creative individuals looking to lead and inspire in a team setting.
- Why this job: Make a real impact while gaining retail experience in a supportive community environment.
- Qualifications: Customer service experience, strong communication skills, and a passion for sustainable fashion required.
The predicted salary is between 12000 - 18000 £ per year.
Are you creative, driven, and passionate about retail with a flair for customer service? We’re looking for an enthusiastic Assistant Shop Manager to support the running of our busy charity shop in Welwyn Garden City on Sundays.
In this role, you’ll work alongside the Shop Manager and a dedicated team of volunteers to help run a vibrant and successful store. Each of our shops has its own unique character, and you’ll play a key part in upholding our strong reputation within the local community.
Your work won’t just help divert waste from landfill — it will directly support Isabel Hospice in providing expert care to those who need it most.
What will I be doing?
- Supporting the Shop Manager to maximise store income and profits by delivering exceptional retail standards
- Maintaining and promoting the highest standard of customer care
- Creating eye-catching displays and maintaining cleanliness throughout the shop
- Supporting the Shop Manager to engage and train volunteers to assist in the running of the shop
- Meeting gift aid conversion rates from people donating goods
- Support events held both in the shop (evenings) and the local community
What skills are you looking for?
- Experience of working in a customer focused environment
- Interest in or experience with sustainable fashion
- Excellent communication skills, both verbal and written
- Shows understanding, respect and consideration for others at all times
- Strong organisational skills with a proactive approach to work
- Ability to lead by example and maintain a positive attitude
- Collaborative team player
- Proficiency in email, MS Office, and internet use
What are the benefits?
Each and every one of our employees contributes to our progress and is supporting our work at Isabel Hospice. In return, we have a generous benefits package which includes:
- 27 days holiday (pro rata)
- Pension scheme
- Life assurance scheme
- Employee Assistance Programme
- Cycle to work scheme
- Health Service Discounts
- Refer a friend bonus
If you believe you have the skills, experience, and passion to excel in this role, please apply below.
Isabel Hospice is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We thank all applicants for their interest in joining our team.
We reserve the right to close this job earlier if sufficient applications are received, so please apply early to avoid disappointment.
Successful applicants will be required to undertake an enhanced DBS check.
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Sunday Assistant Manager employer: Isabel Hospice
Contact Detail:
Isabel Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sunday Assistant Manager
✨Tip Number 1
Familiarise yourself with the charity's mission and values. Understanding Isabel Hospice's commitment to providing expert care will help you convey your passion for the role during any interviews or discussions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully engaged with customers in previous roles. This will demonstrate your ability to maintain high standards of customer care, which is crucial for this position.
✨Tip Number 3
Research sustainable fashion trends and practices. Being knowledgeable about this topic will not only impress the hiring team but also show your genuine interest in the shop's focus on sustainability.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the shop's culture and expectations, which can be invaluable when preparing for your application and potential interview.
We think you need these skills to ace Sunday Assistant Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail and customer service. Emphasise any previous roles where you supported management or worked with volunteers, as this will resonate with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your commitment to community service. Mention specific examples of how you've delivered exceptional customer care or created engaging displays in past roles.
Highlight Relevant Skills: In your application, clearly outline your communication skills, organisational abilities, and experience with sustainable fashion. Use bullet points to make these stand out and relate them directly to the job requirements.
Show Enthusiasm for the Role: Convey your enthusiasm for working at Isabel Hospice and supporting their mission. A genuine interest in the charity's work can set you apart from other candidates, so let your passion shine through in your application.
How to prepare for a job interview at Isabel Hospice
✨Show Your Passion for Retail
Make sure to express your enthusiasm for retail and customer service during the interview. Share specific examples of how you've contributed to a positive shopping experience in previous roles, as this will resonate well with the hiring team.
✨Demonstrate Your Creativity
Since the role involves creating eye-catching displays, be prepared to discuss your creative ideas. Bring along examples or even sketches of display concepts you’ve implemented in the past to showcase your flair for visual merchandising.
✨Highlight Your Teamwork Skills
As you'll be working closely with volunteers and the Shop Manager, emphasise your ability to collaborate effectively. Share stories that illustrate your experience in leading teams or training others, which will show you can foster a positive environment.
✨Prepare for Customer Care Scenarios
Expect questions about handling difficult customer situations. Prepare by thinking of examples where you provided exceptional customer service or resolved conflicts, demonstrating your strong communication skills and proactive approach.