At a Glance
- Tasks: Help run charity shops, drive sales, and support an amazing team of volunteers.
- Company: Join Isabel Hospice, a charity dedicated to making a difference in the community.
- Benefits: Generous holiday, pension scheme, health discounts, and more!
- Other info: Flexible hours with weekend shifts and opportunities for personal growth.
- Why this job: Make a real impact while gaining valuable retail experience in a supportive environment.
- Qualifications: Customer service experience, strong communication skills, and a passion for sustainable fashion.
The predicted salary is between 9.9 - 12.1 £ per hour.
We have an opportunity for a passionate, creative and sales motivated individual to help run our charity shops located in Waltham Cross and Cheshunt.
As an Assistant Cluster Shop Manager, you’ll support the Cluster Manager in overseeing the day-to-day operations across our unique charity shops.
You’ll work closely with our team of incredible volunteers and ensure our shops maintain high standards that reflect our values and mission.
Our retail teams cover the needs of their stores by working on a rota basis.
This is a 14-hour per week role, working every Sunday and one additional day during the week.
As such, the role requires weekend working and flexibility, with shifts scheduled across 2 days out of 7.
What you’ll be doing
- Assisting in driving sales and profit through excellent visual merchandising and customer service
- Creating eye-catching displays and maintaining cleanliness throughout the shop
- Supporting, training and motivating a team of volunteers
- Encouraging Gift Aid sign-ups from donors
- Support events held both in the shop (evenings) and the local community
Ideal candidates will have
- Experience of working in a customer focused environment
- Interest in or experience with sustainable fashion
- Excellent communication and people skills
- Shows understanding, respect and consideration for others at all times
- Strong organisational skills with a proactive work ethic
- Ability to lead by example and maintain a positive attitude
- Proficiency in email, MS Office, and internet use
Benefits
Each and every one of our employees contributes to our progress and is supporting our work at Isabel Hospice. In return, we have a generous benefits package which includes:
- 27 days holiday (pro rata)
- Pension scheme
- Life assurance scheme
- Employee Assistance Programme
- Cycle to work scheme
- Health Service Discounts
- Refer a friend bonus
Isabel Hospice is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
We thank all applicants for their interest in joining our team.
Successful applicants will be required to undertake an enhanced DBS check.
- For details of our inclusion statement, please see our website
- #J-18808-Ljbffr
Assistant Cluster Shop Manager employer: Isabel Hospice
Isabel Hospice is an exceptional employer that values community impact and personal growth. By joining our Finance Team as a volunteer, you will not only gain hands-on experience in finance but also contribute to meaningful work that directly benefits patients and their families. Our supportive work culture encourages skill development and fosters a sense of belonging, making it a rewarding place to volunteer your time and expertise.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Cluster Shop Manager
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Isabel Hospice, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Assistant Cluster Shop Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Isabel Hospice that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Isabel Hospice will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Isabel Hospice and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Isabel Hospice
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Isabel Hospice, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Isabel Hospice!
