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For Companies At a Glance
- Tasks: Manage customer enquiries, prepare quotes, and build lasting relationships.
- Company: Growing manufacturing and distribution business in engineering and technology.
- Benefits: Supportive team, exposure to specialist tech, and career development opportunities.
- Why this job: Join a relationship-focused role with no cold calling and make a real impact.
- Qualifications: Experience in customer-facing roles and strong communication skills.
- Other info: Gain technical knowledge while working in a dynamic environment.
The predicted salary is between 30000 - 40000 £ per year.
We’re working with a growing manufacturing and distribution business operating within a specialist area of engineering and technology. They supply high-quality, application-led products to customers across the UK and Europe and are looking to add a Customer Account Manager to their team. This is a commercially focused role with a technical edge. You’ll be supporting incoming enquiries, preparing quotations, and helping customers identify the right solution for their needs. This is not a cold-calling sales role. Instead, it’s a structured, relationship-led position where you’ll manage enquiries, process orders, and build long-term customer relationships.
The role: You’ll act as a key point of contact for customers, taking enquiries and turning them into accurate quotations and orders. Working alongside technical and operations teams, you’ll gain a strong understanding of the product range and how it’s applied in real-world scenarios.
What you’ll be doing:
- Managing incoming customer enquiries
- Preparing quotations based on customer requirements
- Processing orders and coordinating delivery
- Building relationships with repeat customers
- Developing product and technical understanding over time
What we’re looking for:
- Experience in a customer-facing role (sales, account management, or customer support)
- Strong communication and organisational skills
- A proactive and detail-oriented approach
- An interest in working with technical products (training provided)
What’s on offer:
- A supportive and collaborative team environment
- Exposure to a specialist and interesting technology sector
- A stable, inbound-focused commercial role
- Opportunity to develop both commercially and technically
Customer Account Manager in Kirkcaldy employer: Isaac Gracie
Contact Detail:
Isaac Gracie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager in Kirkcaldy
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, being able to articulate your thoughts clearly and confidently is key. Try mock interviews with friends or use online resources.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships in advance can give you an edge when it comes to landing that interview.
✨Tip Number 4
Apply through our website! We want to see your application come through directly, so make sure you submit your details there. It shows you're serious about joining our team!
We think you need these skills to ace Customer Account Manager in Kirkcaldy
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Account Manager role. Highlight any customer-facing roles you've had and showcase your communication skills. We want to see how you can build relationships with customers!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're interested in this role and how your background makes you a great fit. Don’t forget to mention your enthusiasm for working with technical products – we love a proactive attitude!
Showcase Your Organisational Skills: In this role, you'll be managing enquiries and processing orders, so it's crucial to demonstrate your organisational skills. Include examples of how you've successfully managed multiple tasks or projects in the past. We appreciate detail-oriented candidates!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Isaac Gracie
✨Know the Product Inside Out
Before your interview, take some time to research the company's products and how they apply in real-world scenarios. Understanding the technical aspects will not only impress your interviewers but also help you answer questions more confidently.
✨Showcase Your Customer Relationship Skills
Prepare examples from your past experiences where you've successfully managed customer relationships. Highlight how you turned enquiries into sales or resolved issues, as this role is all about building long-term connections with customers.
✨Be Proactive in Your Approach
During the interview, demonstrate your proactive nature by asking insightful questions about the company’s processes and how you can contribute. This shows that you're not just interested in the role but are eager to add value from day one.
✨Communicate Clearly and Organised
Practice articulating your thoughts clearly and concisely. Since strong communication skills are essential for this role, consider doing mock interviews with a friend or using online resources to refine your delivery.