At a Glance
- Tasks: Be the go-to person for customer queries and ensure smooth order processing.
- Company: Join a supportive and friendly team in a dynamic commercial environment.
- Benefits: Earn £28,000 plus bonuses, with a great pension and staff benefits.
- Other info: Opportunity for growth in a vibrant team atmosphere.
- Why this job: Make a real difference by connecting customers with our production team.
- Qualifications: 2-5 years in customer service or business support, with strong admin skills.
The predicted salary is between 28000 - 39200 £ per year.
Overview
Location: Dundee
Salary: £28,000 + bonus
Hours: Full-time, Permanent
The Role
We are recruiting a Business Support Executive to join a busy Commercial Team in Dundee. This is a varied role where you will act as the key link between customers, production, and internal teams, ensuring orders are processed efficiently and customers receive excellent service.
Key Responsibilities
- Act as a first point of contact for customer queries, updates, and support
- Process customer orders from purchase order through to invoicing
- Liaise with production planners to confirm delivery dates and priorities
- Coordinate shipping, transport, and accurate documentation
- Work with quality and finance teams to resolve queries and support customers
- Maintain accurate records in HubSpot and support onboarding of new clients
Skills and Experience Required
- 2-5 years\' experience in a similar role (Sales Support, Sales Administration, Customer Service or Business Support)
- Strong administration and organisational skills
- Excellent communication and customer service abilities
- High attention to detail with the ability to prioritise tasks
- Knowledge of HubSpot and SAGE would be an advantage (training provided)
What’s on Offer
- Salary of £28,000 plus bonus
- Pension and staff benefits package
- Full-time, permanent role based onsite
- Supportive and friendly team environment
If you are proactive, organised, and enjoy working with people, we would love to hear from you
Business Support Executive in Dundee employer: Isaac Gracie
Join our dynamic team in Dundee as a Business Support Executive, where you will thrive in a supportive and friendly environment that values your contributions. With a competitive salary of £28,000 plus bonuses, we offer a comprehensive benefits package and opportunities for professional growth, ensuring you can develop your skills while making a meaningful impact on customer satisfaction and operational efficiency.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Executive in Dundee
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Isaac Gracie. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Isaac Gracie before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Business Support Executive in Dundee
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Isaac Gracie:Your cover letter is your chance to shine! Tell us why you want to work at Isaac Gracie specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Isaac Gracie!
How to prepare for a job interview at Isaac Gracie
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
