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- Tasks: Provide legal support via phone, ensuring exceptional service and compliance with regulations.
- Company: Irwin Mitchell, a leading law firm committed to diversity and social responsibility.
- Benefits: 25 days holiday, flexible pension schemes, paid volunteering days, and health membership.
- Why this job: Join a supportive team and make a real difference in people's lives through legal guidance.
- Qualifications: UK Law Degree (2.1 or above) and customer care experience required.
- Other info: Hybrid working model with a focus on well-being and career development.
The predicted salary is between 28800 - 43200 £ per year.
Hybrid opportunity - office attendance in Sheffield 2 days per week.
24/7 rota pattern - includes evening and weekends - more details upon application.
You will provide chargeable general & preliminary legal support on any UK jurisdiction commercial or personal legal matter via the telephone. You will be expected to deliver exemplary service in every interaction on behalf of clients without creating any reputational or financial risk to the firm.
You will be required to:
- Ensure legal support provided remains general & preliminary at all times and does not become specific, keeping within regulatory and policy parameters and adhering to all safe legal advice training.
- Research more unique (less common) enquiries using the knowledge tools available and internal subject matter experts to provide accurate legal information.
- Complete proactive general legal research to remain up to date with changes to UK law and to ensure proficiency across all types of enquiries that are made to the Legal Helpline.
- Champion specific legal areas and engage with that legal area to increase your knowledge and to be an ambassador for the Legal Helpline within that legal department.
- Be aware of the commercial agreements for each scheme and focus on delivering exceptional service whilst also being aware to drive the right commercial outcome for the firm.
- Put yourself in the caller’s situation and provide guidance that can be actually applied in their situation, correctly identifying any associated options, risks and benefits.
- Identify when a matter needs specific legal support and professionally highlight the advantages of the case being taken on by Irwin Mitchell.
- Assess legal claims against Legal Expenses terms and conditions to understand if there are any clear exceptions and make those clear to the policy holder.
- To understand who may be a vulnerable caller and upon identification act accordingly to ensure you give further reasonable support to assist them.
- To be yourself in order to give an authentic client service.
- To be flexible with your approach to meet the unique needs of the enquirer to ensure all feel included and have access to the same high level of service.
- Provide insight back to the firm of any marketing developments required to improve the IM LHL proposition.
- Work collaboratively with your peers and not competitively to work towards one common goal.
About You:
- UK Law Degree 2.1 or above (LLB or equivalent).
- Client/Customer care experience.
- Computer competence.
- Excellent oral and written communication.
- Ability to show understanding and empathy in a professional manner.
- Time management and ability to work to defined timelines.
- Call handling experience desirable.
Our Benefits - What We Can Offer You:
- 25 days holidays as standard plus bank holidays - You can ‘buy’ up to 35hrs of extra holiday too.
- Generous and flexible pension schemes.
- Volunteering days – Two days of volunteering every year for a cause of your choice (fully paid).
- Westfield Health membership, offering refunds on medical services alongside our Aviva Digital GP services.
- We also offer a wide range of well-being initiatives to encourage positive mental health both in and out of the workplace and to make sure you’re fully supported.
- This includes our Flexible by Choice programme which gives our colleagues more choice over a hybrid way of working subject to role, team and client requirements.
- We have been ranked in the Best Workplaces for Wellbeing for Large Organisations for 2024!
- Our responsible business programmes are fundamental to who we are and our purpose.
- We’re committed to being a diverse and inclusive workplace where our colleagues can flourish, and we have established a number of inclusion network groups across our business to support this aim.
- Our commitment to Social Responsibility, community investment activity and tackling climate change is a fundamental part of who we are. It’s made up of four strands: Our People, Our Community, Our Environment and Our Pro Bono.
Legal Helpline Paralegal employer: Irwin Mitchell
Contact Detail:
Irwin Mitchell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Legal Helpline Paralegal
✨Tip Number 1
Get to know the company inside out! Research Irwin Mitchell's values, recent news, and their approach to client service. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your call handling skills! Since this role involves providing legal support over the phone, try role-playing with a friend or family member. Focus on being clear, empathetic, and professional – it’ll make a huge difference during your interview.
✨Tip Number 3
Show off your legal knowledge! Brush up on UK law and be ready to discuss how you can apply it in real-life scenarios. Being able to demonstrate your understanding of legal principles will set you apart from other candidates.
✨Tip Number 4
Don’t forget to highlight your customer care experience! This role is all about delivering exceptional service, so share examples of how you've gone above and beyond for clients in the past. It’s all about making that personal connection!
We think you need these skills to ace Legal Helpline Paralegal
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Legal Helpline Paralegal. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills: Since you'll be providing legal support over the phone, it's crucial to demonstrate your excellent written communication skills in your application. We love clear, concise, and engaging writing that reflects your personality!
Highlight Relevant Experience: If you've got any client or customer care experience, make it shine! We’re looking for candidates who can empathise with callers and provide top-notch service, so share those stories that show off your skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at Irwin Mitchell
✨Know Your Legal Stuff
Brush up on UK law, especially the areas relevant to the role. Familiarise yourself with common legal queries and how to provide general support without crossing into specific advice. This will show that you're proactive and ready to tackle the challenges of the job.
✨Empathy is Key
Since you'll be dealing with callers who may be vulnerable, practice showing understanding and empathy in your responses. Think about how you would feel in their situation and prepare to demonstrate this during the interview. It’s all about connecting with the client!
✨Research the Firm
Get to know Irwin Mitchell and their values. Understand their approach to client service and how they handle legal matters. This knowledge will help you align your answers with their expectations and show that you’re genuinely interested in being part of their team.
✨Showcase Your Communication Skills
Prepare to demonstrate your excellent oral and written communication skills. You might be asked to explain complex legal concepts simply or handle a mock call scenario. Practise articulating your thoughts clearly and confidently to impress your interviewers.
