Overview
In this role, you support the Private Client Group’s PA function, helping to lead a team across UK offices. You’ll coach, develop and manage PAs, drive process improvements and ensure consistent, high-quality service. You’ll partner with the Support Team Leader to implement new ways of working, onboarding, and performance management. The opportunity combines leadership growth with hands-on operational delivery in a client-focused setting. You will shape the team’s culture and contribute to impactful, cross-office operations.
Pay / Benefits
- 25 days' holiday (plus bank holidays)
- Pension arrangements
- Volunteering days
- Health and wellbeing support
- Employee discounts
- Bonus review opportunities
Responsibilities
- Oversee day-to-day management of the Team PA function, including 1:1s, wellbeing, engagement, attendance, development and performance
- Provide guidance on service delivery, processes and day-to-day queries to PAs
- Coach and support people management, including coaching conversations and team development initiatives
- Assist with recruitment, onboarding and training of new colleagues
- Foster engagement, collaboration and an inclusive team culture
- Monitor performance, quality standards and service delivery measures
- Identify opportunities for continuous improvement and support change initiatives
- Act as SME for Team PA processes within the Private Client Group and embed new ways of working
- Conduct quality assurance reviews and provide coaching and feedback
- Support operational projects to improve efficiency, consistency and client service
- Escalate risks, issues and service concerns as needed
- Provide complex administrative and legal support to senior stakeholders across the Private Client Group
- Assist with billing, financial administration and client correspondence
- Produce reports, management information and operational data
- Support wider business development, client service and professional support activities
Key requirements
- Experience in legal support, legal administration or professional services support
- Experience coordinating, mentoring or guiding team members
- Ability to manage competing priorities and deliver high-quality client-focused work
- Experience building relationships across multiple teams or locations
- Experience supporting operational processes and driving service or process improvements
- Strong organisational skills and attention to detail
- Ability to work independently, make decisions and escalate appropriately
- Effective written and verbal communication skills
- Proficiency with Microsoft Office and business systems including document management and workflow tools
- Ability to handle confidential information with discretion
- Strong communication
- Coaching and mentoring
- Relationship building
- Collaborative mindset
- Microsoft Office
- document management and workflow tools
Deputy Team PA Lead (Private Client Group) in Leeds employer: Irwin Mitchell
Irwin Mitchell is an exceptional employer, renowned for its commitment to employee well-being and professional growth. With a supportive work culture that values diversity and inclusion, employees enjoy generous benefits such as 25 days of holiday, health and wellbeing support, and opportunities for community involvement. Located in Sheffield, the firm fosters a collaborative environment where colleagues can thrive and make a meaningful impact in their roles.
