Internal Communications Experience & Insight Lead (6150)

We’re a national law firm with a local reach. Our legal experts are here for you. Whether it’s personal or business, we understand that everyone’s situation is different. But we’re more than just a law firm – we’re a team of people working together to help individuals and businesses navigate life’s ups and downs. Working here you’ll feel a part of our friendly and inclusive environment. We’ll value you for who you are and what you bring. We support each other and push boundaries to achieve incredible things and make a real difference to our clients and communities.

Your Role And What You’ll Be Doing

Join our award‑winning Internal Communications team in a strategic role that spans colleague insight, experience, and engagement to ensure our activity is aligned, relevant and meets colleague and business need. This is a unique opportunity to shape how we connect brand, culture, and colleague voice into a unified and compelling narrative that drives meaningful action across the business, helping align our colleagues to deliver our exciting strategy over the coming years. This is a hybrid position, with the flexibility to be based at any of our Irwin Mitchell offices across England.

• Protect and develop our Colleague Value Proposition (CVP) ensuring it remains insight‑led, strategically aligned, and consistently reflected across business activity.
• Own and evolve our Colleague Experience Insight Framework, translating engagement data, feedback, and sentiment into clear strategic themes, working closely with our senior IC and HR colleagues to drive response and outcomes.
• Inform strategic communication direction by identifying what matters most to colleagues and the organisation, using insight to inform prioritisation and focus.
• Partner with senior stakeholders to shape clear, credible, people focused communication and engagement approaches for complex and business‑critical initiatives.
• Influence leadership messaging and coach colleagues to own their communications and engagement.
• Represent Internal Communications in cross‑functional teams and working Groups, ensuring colleague voice, insight, and internal communications perspective inform wider business decisions.
• Contribute to the ongoing development of our internal communication function and HR department.

A proven track record in strategic internal communications, operating with credibility and confidence at senior levels. Strong strategic thinking and narrative development skills, with the ability to distil complex insight into clear direction and focused action. Deep understanding of colleague experience, engagement, and brand alignment, and how insight should inform decision‑making. Demonstrable experience of translating data and insight into practical, prioritised communication strategies. Confidence in influencing, coaching, and constructively challenging senior stakeholders. Strong judgement, attention to detail, and a clear commitment to clarity, precision, and high‑quality delivery. The ability to manage multiple priorities while maintaining focus on what will have the greatest impact.

You’ll be part of a collaborative, forward‑thinking team that’s passionate about making a difference. We’re proud of our award‑winning work and committed to continuous personal development as members of the CIPR.

Benefits:

• 25 days holidays as standard plus bank holidays - You can ‘buy’ up to 35hrs of extra holiday too.
• Generous and flexible pension schemes.
• Volunteering days – Two days of volunteering every year for a cause of your choice (fully paid).
• Westfield Health membership, offering refunds on medical services alongside our Aviva Digital GP services.
• We also offer a wide range of well‑being initiatives to encourage positive mental health both in and out of the workplace and to make sure you’re fully supported.
• This includes our Flexible by Choice programme which gives our colleagues more choice over a hybrid way of working subject to role, team and client requirements.
• We have been ranked in the Best Workplaces for Wellbeing for Large Organisations for 2024!

Our responsible business programmes are fundamental to who we are and our purpose. We’re committed to being a diverse and inclusive workplace where our colleagues can flourish, and we have established a number of inclusion network groups across our business to support this aim. Our commitment to Social Responsibility, community investment activity and tackling climate change is a fundamental part of who we are. It’s made up of four strands: Our People, Our Community, Our Environment and Our Pro Bono.

As part of the Irwin Mitchell Group’s on‑boarding process all successful applicants are required to complete the group’s employment screening process. This process helps to ensure that all new employees meet our standards in relation to honesty and integrity therefore protecting the interests of the Group, colleagues, clients, partners and other stakeholders. We carry out pre employment screening to establish your eligibility to work in the UK, criminal record and financial checks with our trusted 3rd parties. The employment screening process will fully comply with Data Protection and other applicable laws. Irwin Mitchell LLP is an equal opportunity employer.