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- Tasks: Lead a team in client onboarding, ensuring compliance and excellent service.
- Company: Irwin Mitchell is a national law firm dedicated to supporting individuals and businesses.
- Benefits: Enjoy a friendly, inclusive environment with opportunities for professional growth and flexible working options.
- Why this job: Make a real difference while developing leadership skills in a supportive culture.
- Qualifications: Strong leadership skills and experience in high-volume environments are preferred.
- Other info: Be part of a team that values collaboration and continuous improvement.
The predicted salary is between 28800 - 43200 £ per year.
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We’re a national law firm with a local reach. Our legal experts are here for you. Whether it’s personal or business, we understand that everyone’s situation is different. But we’re more than just a law firm – we’re a team of people working together to help individuals and businesses navigate life’s ups and downs. Working here you’ll feel a part of our friendly and inclusive environment.
We’ll value you for who you are and what you bring. We support each other and push boundaries to achieve incredible things and make a real difference to our clients and communities.
We\’re always looking to support our colleagues to work in a way that works best for them and everyone else, including our clients, the business and the regulators. Please speak to a member of our Recruitment and Onboarding team for more information.
Your Role and What You\’ll Be Doing
First impressions count and our team has a key role in setting the high standard of service that our clients expect of Irwin Mitchell. As part of the team, you’ll work with clients and colleagues to successfully onboard our clients.
The Client Onboarding Team provides a centralised client and matter onboarding service to fee earners who are engaging clients with the firm.
As a Client Onboarding Deputy Team Leader, you will oversee and manage a team responsible for opening matters and conducting due diligence checks. Your role involves providing guidance, support, and supervision to ensure compliance with legal and regulatory requirements while fostering a collaborative and excellent work culture. Additionally, you will support the Client Onboarding Team Leaders in daily operations and cover their duties during their absence.
The ideal candidate will demonstrate a strong combination of leadership and people management skills, and experience in a high-volume area is desirable.
- Leadership – Leading and managing a team of Client Onboarding Advisors and Analysts providing guidance and support (or ensuring that the team have sufficient support and guidance from Coaches) in opening new matters and conducting basic Client Due Diligence checks.
- Leadership – Monitoring and evaluating individual team member performance, providing regular feedback, coaching, and mentoring to team members to support their professional development.
- Leadership – Creating and maintaining an engaging and inclusive environment where team members feel they can perform to the best of their abilities and grow their careers with Irwin Mitchell.
- Leadership – Assisting Team Leaders and covering their duties during periods of absence.
- Training – Assist the Team Leaders to identify and coordinate the provision of training and guidance to team members on legal and regulatory developments, process changes and firm-specific policies and procedures.
- Regulatory – Working in collaboration with Coaches and Team Leaders ensuring the team complies with all legal and regulatory requirements and internal policies and processes in relation to client due diligence and conflict policy, procedures and processes.
- Workflow and service delivery – Assist the Team Leaders in managing, delivering, and improving all operational activity within the team including – pipeline management, work prioritisation, work allocation, service levels, productivity, and quality.
- Workflow and service delivery – Understand the work and workflows and report to the Team Leaders blockages/ issues that prevent team members being able to do their work effectively and deliver what matters to clients and fee earners.
- Continuous Improvement and change – Help the Team Leaders to lead and drive initiatives aimed at improving client experience and/ or meeting legislation and regulations, aligned to key strategic priorities. Supporting the development and implementation of new systems, technologies, and tools to enhance the team\’s capabilities and performance.
- Relationship building – Work with the Team Leaders to collaborate with internal stakeholders, such as partners, fee-earners, and other teams, to ensure seamless coordination and timely completion of client due diligence and conflict checks. Build strong relationships across Client Onboarding and with the fee earning teams. Act as a point of escalation for complex or sensitive file opening matters, ensuring issues are resolved in a timely and appropriate way.
For a full copy of the job description, please follow the link below.
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
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Job function
Legal
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Industries
Law Practice
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Deputy Team Leader employer: Irwin Mitchell
Contact Detail:
Irwin Mitchell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Team Leader
✨Tip Number 1
Familiarise yourself with the legal and regulatory requirements relevant to client onboarding. Understanding these will not only help you in interviews but also demonstrate your commitment to compliance and excellence in service delivery.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams or projects in the past. Be ready to discuss how you foster collaboration and support team members in their professional development.
✨Tip Number 3
Network with current or former employees of Irwin Mitchell, if possible. Gaining insights into the company culture and expectations can give you an edge in understanding what they value in a Deputy Team Leader.
✨Tip Number 4
Prepare to discuss your approach to continuous improvement and change management. Think about specific initiatives you've led or contributed to that enhanced client experience or operational efficiency.
We think you need these skills to ace Deputy Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leadership and team management, as these are key aspects of the Deputy Team Leader role. Use specific examples that demonstrate your ability to oversee a team and ensure compliance with legal requirements.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the firm. Mention how your values align with Irwin Mitchell's commitment to inclusivity and support. Provide examples of how you've fostered a collaborative work environment in previous roles.
Highlight Relevant Skills: Focus on skills such as client onboarding, due diligence, and regulatory compliance in your application. Use bullet points to make these stand out and relate them directly to the responsibilities outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a legal environment.
How to prepare for a job interview at Irwin Mitchell
✨Showcase Your Leadership Skills
As a Deputy Team Leader, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully managed teams, provided guidance, and fostered a collaborative environment in previous roles.
✨Understand the Client Onboarding Process
Familiarise yourself with the client onboarding process and the importance of compliance with legal and regulatory requirements. Be ready to discuss how you would ensure these standards are met while maintaining a high level of service.
✨Emphasise Team Development
Highlight your experience in coaching and mentoring team members. Discuss specific strategies you've used to support their professional development and how you plan to create an engaging work culture at Irwin Mitchell.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle complex situations. Think of examples where you've resolved issues effectively, especially in high-pressure environments.
