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For Companies At a Glance
- Tasks: Lead initiatives to enhance efficiency and streamline processes across teams.
- Company: Join a diverse and inclusive workplace committed to social responsibility and community investment.
- Benefits: Enjoy 25 days holiday, flexible pension schemes, and paid volunteering days.
- Why this job: Be part of a dynamic team driving impactful improvements and embracing modern technologies.
- Qualifications: Experience in operational excellence, stakeholder management, and process improvement is essential.
- Other info: Ranked in the Best Workplaces for Wellbeing for 2024, with a focus on mental health support.
The predicted salary is between 43200 - 72000 £ per year.
Your Role and What You\’ll Be Doing
We\’re looking for a strategic and collaborative Business Improvement Manager to lead initiatives that enhance efficiency, streamline processes, and boost performance across our Client Experience and Operations teams.
In this role, you’ll own the improvement roadmap, ensuring it aligns with our firm’s goals. You’ll work closely with senior leaders and cross-functional teams to identify, prioritise, and deliver impactful improvements that meet evolving client and colleague needs.
Staying ahead of emerging technologies and modern ways of working will be key to helping us continuously evolve how our operational teams deliver value.
What You’ll Be Doing
- Continuous Improvement: Lead strategies to boost efficiency, streamline processes, and eliminate non-value tasks.
- Change Management: Partner with senior leaders to shape and deliver a roadmap aligned with business goals and tech advancements.
- Technology & Ways of Working: Identify and implement improvements with cross-functional teams. Facilitate workshops and training on process, AI, and automation.
- Stakeholder Engagement: Build strong relationships across legal and non-legal teams. Champion change and drive adoption of new tools and practices.
- Data-Driven Decisions: Enable insight-led improvements through effective reporting, tracking progress, and measuring impact.
- Operational Excellence: Embed best practices like DILO, performance management, and problem-solving across teams.
- Plan Delivery: Own and report on the delivery of the operational improvement plan, ensuring alignment and accountability.
About You
Essential:
- Proven experience driving operational excellence and performance improvements.
- Strong stakeholder management in fast-paced, regulated environments.
- Skilled at managing multiple priorities and deadlines.
- Confident influencing change and promoting new technologies.
- Strong risk management, analytical, and problem-solving abilities.
- Experience mapping and improving business processes (AS-IS/TO-BE).
- Comfortable working with ambiguity and adapting to change.
- Excellent communication, organisation, and attention to detail.
- Proficient in Microsoft Office (Outlook, Word, Adobe).
Desirable:
- Background in legal or professional services.
- Familiarity with Lean, Six Sigma, or similar methodologies.
- Knowledge of case management systems and complex IT environments.
- Experience in large, dynamic support operations.
- Understanding of client onboarding and regulatory processes.
Our Benefits – What We Can Offer You
- 25 days holidays as standard plus bank holidays – You can ‘buy’ up to 35hrs of extra holiday too.
- Generous and flexible pension schemes.
- Volunteering days – Two days of volunteering every year for a cause of your choice (fully paid)
- Westfield Health membership, offering refunds on medical services alongside our Aviva Digital GP services.
We also offer a wide range of well-being initiatives to encourage positive mental health both in and out of the workplace and to make sure you’re fully supported. This includes our Flexible by Choice programme which gives our colleagues more choice over a hybrid way of working subject to role, team and client requirements.
We have been ranked in the Best Workplaces for Wellbeing for Large Organisations for 2024!
Our responsible business programmes are fundamental to who we are and our purpose. We’re committed to being a diverse and inclusive workplace where our colleagues can flourish, and we have established a number of inclusion network groups across our business to support this aim.
Our commitment to Social Responsibility, community investment activity and tackling climate change is a fundamental part of who we are. It’s made up of four strands: Our People, Our Community, Our Environment and Our Pro Bono.
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Business Improvement Manager employer: Irwin Mitchell
Contact Detail:
Irwin Mitchell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Improvement Manager
✨Tip Number 1
Familiarise yourself with Lean and Six Sigma methodologies, as these are highly valued in the role of a Business Improvement Manager. Consider obtaining certifications or attending workshops to demonstrate your commitment to continuous improvement.
✨Tip Number 2
Network with professionals in the legal and professional services sectors. Attend industry events or join relevant online forums to connect with potential colleagues and leaders who can provide insights into the company culture and expectations.
✨Tip Number 3
Prepare to discuss your experience with stakeholder management and change initiatives. Think of specific examples where you've successfully influenced change or improved processes, as this will be crucial during interviews.
✨Tip Number 4
Stay updated on emerging technologies that can enhance operational efficiency. Research tools and software that align with the company's goals, and be ready to share how you can leverage these in your role.
We think you need these skills to ace Business Improvement Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in driving operational excellence and performance improvements. Use specific examples that demonstrate your skills in stakeholder management and change influence.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about continuous improvement and how your background aligns with the role. Mention your familiarity with methodologies like Lean or Six Sigma if applicable.
Showcase Relevant Skills: Emphasise your analytical and problem-solving abilities in your application. Provide examples of how you've successfully mapped and improved business processes in previous roles.
Highlight Communication Skills: Since strong communication is essential for this role, ensure your application reflects your ability to engage stakeholders effectively. Mention any experience you have in facilitating workshops or training sessions.
How to prepare for a job interview at Irwin Mitchell
✨Showcase Your Strategic Thinking
As a Business Improvement Manager, it's crucial to demonstrate your ability to think strategically. Prepare examples of past initiatives where you've successfully enhanced efficiency or streamlined processes. Be ready to discuss how these align with broader business goals.
✨Engage with Stakeholders
Highlight your experience in stakeholder management. Discuss how you've built relationships across teams and influenced change. Prepare to share specific instances where your engagement led to successful project outcomes.
✨Emphasise Data-Driven Decision Making
Be prepared to talk about how you use data to drive improvements. Share examples of how you've tracked progress and measured impact in previous roles. This will show your analytical skills and commitment to operational excellence.
✨Demonstrate Adaptability
Given the fast-paced nature of the role, it's important to convey your comfort with ambiguity and change. Share experiences where you've successfully adapted to new technologies or processes, showcasing your flexibility and problem-solving abilities.
