Senior Data & Insight Analyst in Birmingham

Permanent & 12 month FTC roles available. Our vision is to put data at the heart of everything we do, to unleash its potential across the business and enable data led decisions that will increase the value of our services to clients, colleagues and communities.

The Senior Data & Insights Analyst will be an evangelist for data insights, promoting and enabling data-led decision making around the business by engaging with key stakeholders. They will help accelerate the value to the business from rollout of new case management systems across all areas. Specifically, that is a combination of analytics on user behaviour, developing key product reporting and supporting the Data Quality team ensure that data is captured accurately and complete across key business processes by giving visibility of that and trend of improvement.

Working closely with the Analytics team they will be senior member using their knowledge and experience to help the rest of the team develop solutions to business challenges. They will share their ideas, help synergise existing reporting, provide support and cover to the rest of the team, and work to continuously improve our existing suite of reports and share business knowledge, context and experience to add value to analytics projects.

The role holder will work with business stakeholders across the group, in particular the product transformation team, Client Services teams, Data Governance teams and the rest of the Data & Analytics team to turn information into useable intelligence and knowledge. Helping stakeholders develop their data requirements, analysis solutions and the types of outputs they require (from operational real-time reports to executive dashboards, to deep-dive insight reports) to ensure they can make the right decisions for the business. They will be required to deliver those solutions, dashboards or insight reports to our stakeholders to a high quality and in a timely manner. These outputs need to be in a clear, easily interpreted and actionable manner.

Lead the team in developing new high quality and insightful Power BI dashboard and reporting. Apply experience to identify ways to visualize and present information in a user-friendly manner. Manage own workloads, to deliver projects at pace and to a high quality, and to ensure their progress is visible to the Analytics and Product development teams. Develop analytical solutions to challenges highlighted by the business and support other team members in their solutions. Promote and encourage a Data-driven culture, artfully choosing which measure we think the business should focus on, whilst providing self-service solutions.

Collaborates and leads colleagues from across the business, ranging from simple analytical requests to building and maintaining complex business processes via Power Apps. Sharing knowledge, techniques, and conducting research to improve and progress the Data & Analytics services. Coordinates with analytics colleagues to ensure consistent approach to the delivery of insights and analytics. Develop an understanding of the business, its services and how the business works to identify opportunities for improvement based upon data and analytics, and to ensure that actions and recommendations from analytics and insight provides can be identified.

About You

• Experience of working within a Professional services firm
• Extensive Power BI, or other data visualisation tools, experience with a firm understanding of visualisation best practice
• Experience of working with SQL and experience of working with relational databases
• Experience of working with MS Dynamics based data source and/or MS power platform applications and Dataverse data sources.
• Microsoft Office skills with an ability to become familiar with firm-specific programs and software
• Experience of using analytical skills to driving insight and action in a commercial, operational or financial setting
• Good understanding of Data Governance and Data Security principles
• Some experience of Python or R programming languages
• Experience in successfully dealing with all levels of internal stakeholders

Desirable

• Knowledge of Data science techniques and/or AI modelling
• Knowledge of Databricks for development of analytics
• Experience with Azure cloud storage, Business Intelligence tools and DevOps principles

Our Benefits - What We Can Offer You

• 25 days holidays as standard plus bank holidays - You can ‘buy’ up to 35hrs of extra holiday too.
• Generous and flexible pension schemes.
• Volunteering days – Two days of volunteering every year for a cause of your choice (fully paid)
• Westfield Health membership, offering refunds on medical services alongside our Aviva Digital GP services.
• We also offer a wide range of well-being initiatives to encourage positive mental health both in and out of the workplace and to make sure you’re fully supported. This includes our Flexible by Choice programme which gives our colleagues more choice over a hybrid way of working subject to role, team and client requirements.
• We have been ranked in the Best Workplaces for Wellbeing for Large Organisations for 2024!
• Our responsible business programmes are fundamental to who we are and our purpose. We’re committed to being a diverse and inclusive workplace where our colleagues can flourish, and we have established a number of inclusion network groups across our business to support this aim.
• Our commitment to Social Responsibility, community investment activity and tackling climate change is a fundamental part of who we are. It’s made up of four strands: Our People, Our Community, Our Environment and Our Pro Bono.