At a Glance
- Tasks: Be the first point of contact for clients, gathering information and supporting legal teams.
- Company: Join a national law firm with a friendly and inclusive culture.
- Benefits: Enjoy 25 days holiday, competitive salary, and opportunities for professional growth.
- Other info: Collaborative team atmosphere with a focus on personal and professional development.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Customer service experience, strong communication skills, and attention to detail required.
The predicted salary is between 30000 - 40000 £ per year.
We’re a national law firm with a local reach.
Our legal experts are here for you.
Whether it’s personal or business, we understand that everyone’s situation is different.
But we’re more than just a law firm – we’re a team of people working together to help individuals and businesses navigate life’s ups and downs.
Working here you’ll feel a part of our friendly and inclusive environment.
We’ll value you for who you are and what you bring.
We support each other and push boundaries to achieve incredible things and make a real difference to our clients and communities.
We're always looking to support our colleagues to work in a way that works best for them and everyone else, including our clients, the business and the regulators.
Please speak to a member of our Recruitment and Onboarding team for more information.
Your Role and What You'll Be Doing At Irwin Mitchell, we help people navigate some of the most challenging experiences of their lives.
Our Medical Negligence team supports individuals and families seeking answers, accountability and compensation following avoidable harm caused by medical treatment.
As a New Client Advisor, you'll be the first point of contact for prospective clients.
You'll gather and record information accurately and sensitively, helping our legal teams assess new enquiries and make informed decisions.
This is a client‑focused role that combines communication, empathy, attention to detail and collaboration.
In this role, you will: Speak with prospective clients by telephone, gathering relevant information in a professional and empathetic manner.
Record information accurately and maintain clear case records within internal systems.
Review information and documentation provided by prospective clients to support initial assessments.
Liaise with legal specialists and case handlers to assist with decision‑making on potential claims.
Support a positive client experience by communicating clearly and keeping clients informed throughout the enquiry process.
Prepare summaries, templates and other documentation to assist colleagues in assessing enquiries.
Obtain and communicate information from medical experts and other relevant parties where required.
Draft written correspondence to clients regarding the outcome of enquiries.
Work to agreed quality standards, service levels and team objectives.
About You Experience providing customer, client or service‑focused support.
Strong verbal and written communication skills.
Effective listening and questioning skills, with the ability to gather information accurately.
Ability to communicate with empathy, professionalism and sensitivity.
Strong attention to detail and accuracy when handling information and documentation.
Ability to manage a varied workload and prioritise tasks effectively.
Confidence using IT systems and learning new software.
Ability to work collaboratively with colleagues across different teams.
Experience working within a professional service, healthcare, legal or regulated environment.
Experience reviewing or handling sensitive or confidential information.
Legal studies, legal qualifications or an interest in the legal sector.
Our Benefits - What We Can Offer You 25 days holidays as standard plus
New Client Advisor in Stockport employer: Irwin Mitchell LLP
Irwin Mitchell LLP is an excellent employer, offering a supportive and inclusive work culture in the vibrant city of Leeds. Employees benefit from opportunities for professional growth and development, alongside a range of perks that enhance work-life balance, making it a rewarding place to build a career in facilities and office services.
