Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly voice for clients, guiding them through their legal journey with care.
- Company: Join a national law firm that values inclusivity and teamwork.
- Benefits: Enjoy 25 days holiday, flexible pension schemes, and paid volunteering days.
- Other info: Flexible working options and a focus on mental well-being make this a great place to grow.
- Why this job: Make a real difference in clients' lives while developing your skills in a supportive environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 25000 - 32000 £ per year.
We’re a national law firm with a local reach. Our legal experts are here for you. Whether it’s personal or business, we understand that everyone’s situation is different. But we’re more than just a law firm – we’re a team of people working together to help individuals and businesses navigate life’s ups and downs. Working here you’ll feel a part of our friendly and inclusive environment. We’ll value you for who you are and what you bring. We support each other and push boundaries to achieve incredible things and make a real difference to our clients and communities.
Responsibilities
- As a Client Experience Expert, you’ll be the first point of contact for our clients, ensuring excellent service in every interaction across all communication channels managed by the Contact team.
- You’ll handle a diverse range of calls, take ownership of each query, offering guidance and support throughout the process.
- Handle internal and external client calls and digital enquiries across all areas of the firm, whilst upholding the firm’s values and ethics.
- Maintain confidentiality and comply with Data Protection regulations in all communications.
- Rotate across departments within the Contact team based on client demand.
- Assist clients in obtaining the necessary support, either directly or by directing them to the appropriate area of the firm.
- Update client records in computer databases with meticulous attention to detail, ensuring data accuracy.
- Take ownership of the client experience, prioritising the client in all interactions, and escalating any concerns to the Client Experience Leader when necessary.
- Maximise availability to ensure timely responses to all client queries.
- Adhere to all firm policies and procedures and effectively carry out all reasonable instructions.
About You
- Prior experience in a Contact Centre or a similar setting.
- Significant background in customer service or client services.
- Confidence in managing difficult and sensitive conversations.
- Strong IT skills with a good understanding of Microsoft Office programmes.
- Excellent communications skills, both written and verbal.
- Outstanding listening and questioning abilities.
- Proven problem‑solving skills.
Benefits
- 25 days holidays as standard plus bank holidays; you can purchase up to 35 hours of extra holiday.
- Generous and flexible pension schemes.
- Volunteering days – two days of volunteering per year for a cause of your choice (fully paid).
- Westfield Health membership, offering refunds on medical services alongside our Aviva Digital GP services.
- A wide range of well‑being initiatives to encourage positive mental health both in and out of the workplace.
- Flexible by Choice programme which gives our colleagues more choice over a hybrid way of working subject to role, team and client requirements.
Irwin Mitchell LLP is an equal opportunity employer.
Client Experience Expert in Sheffield employer: Irwin Mitchell LLP
Contact Detail:
Irwin Mitchell LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience Expert in Sheffield
✨Tip Number 1
Get to know the firm! Research their values and recent cases. When you understand what makes them tick, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your communication skills! As a Client Experience Expert, you'll be chatting with clients all day. Role-play with a friend or family member to get comfortable handling tricky questions and keeping the conversation flowing.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a tough situation around. This will help you stand out as someone who can handle client queries with ease.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team and ready to dive into the Client Experience role.
We think you need these skills to ace Client Experience Expert in Sheffield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Experience Expert role. Highlight your relevant experience in customer service and any specific skills that match what we’re looking for, like handling sensitive conversations or strong IT skills.
Showcase Your Communication Skills: Since excellent communication is key for this role, use clear and concise language in your application. Don’t forget to demonstrate your listening and questioning abilities through examples from your past experiences.
Be Authentic: We value individuality, so let your personality shine through in your application. Share your motivations for wanting to join our team and how you can contribute to our friendly and inclusive environment.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for the Client Experience Expert position!
How to prepare for a job interview at Irwin Mitchell LLP
✨Know the Firm Inside Out
Before your interview, take some time to research the law firm thoroughly. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Client Experience Expert, your ability to handle client interactions is crucial. Prepare examples from your past experiences where you've successfully managed difficult conversations or provided exceptional service. This will demonstrate your capability to excel in the role.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This shows that you value communication and are ready to engage with clients in the same way.
✨Highlight Your IT Proficiency
Since strong IT skills are essential for this role, be prepared to discuss your experience with Microsoft Office and any other relevant software. You might even want to mention specific tasks you've accomplished using these tools to illustrate your competence.