Senior Website Manager (5953)

We’re a national law firm with a local reach. Our legal experts are here for you. Whether it’s personal or business, we understand that everyone’s situation is different. But we’re more than just a law firm – we’re a team of people working together to help individuals and businesses navigate life’s ups and downs. Working here you’ll feel a part of our friendly and inclusive environment. We’ll value you for who you are and what you bring. We support each other and push boundaries to achieve incredible things and make a real difference to our clients and communities.

Your Role and What You’ll Be Doing

We’re looking for an experienced Senior Website Manager to take ownership of irwinmitchell.com and lead its strategy, performance and continuous optimisation. This is a high-impact, senior role within our Business Development & Marketing function, where you’ll shape how our website supports business growth, brand trust and client acquisition.

Following our recent migration to Sitecore XM, you’ll be instrumental in embedding new ways of working across the business, ensuring teams fully leverage the platform’s capabilities. You’ll lead a team of specialists across analytics, CRO and UX, and work closely with colleagues in marketing, data, IT and the wider business to deliver an exceptional digital experience.

You’ll be joining a collaborative, ambitious team at a time of significant digital transformation. This role offers real ownership, influence and the opportunity to shape how one of the UK’s leading law firms shows up online.

We offer a flexible, inclusive working environment, competitive rewards and benefits, and a culture that genuinely values wellbeing, development and doing the right thing.

What You’ll Be Doing

• Owning and delivering the end-to-end website strategy, with clear roadmaps aligned to brand, marketing and business objectives.
• Leading the ongoing optimisation of the website to improve user experience, increase conversion rates, drive web enquiries/leads and reduce customer acquisition costs.
• Developing and sharing robust performance reporting across key KPIs including traffic, conversion rate, enquiries/leads and acquisition costs.
• Embedding effective processes across teams to maximise the benefits of the Sitecore XM platform.
• Providing insight into user behaviour and journeys to inform content planning, brand storytelling and conversion activity.
• Working with data and IT teams to support data integration and marketing automation that enhance lead generation and user experience.
• Leading, coaching and developing a high-performing team of digital specialists.
• Collaborating closely with marketing, SEO, IT, data and other stakeholders to ensure a joined-up and impactful online presence.
• Partnering with the SEO Manager to support organic growth across search and generative AI.
• Overseeing content quality, governance and optimisation to ensure it is accurate, engaging and SEO-friendly.
• Managing relationships with external agencies and technology partners.
• Ensuring website activity complies with GDPR and other relevant regulations.
• Staying ahead of digital trends, emerging technologies and the evolving role of AI in web experience.

About You

• Extensive experience in website management within a complex organisation.
• Strong hands-on experience with Sitecore or a comparable enterprise CMS.
• Proven leadership and line management experience, with the ability to motivate and develop specialist teams.
• Strong analytical capability, with experience turning data into actionable insight.
• Experience delivering CRO, UX and performance optimisation initiatives.
• Solid understanding of SEO best practice.
• Excellent project management, communication and stakeholder engagement skills.
• A proactive, detail-oriented and solutions-focused approach.
• Experience in a professional services or client-centric environment.
• Exposure to marketing technology integration and automation.

Our Benefits - What We Can Offer You

• 25 days holidays as standard plus bank holidays - You can ‘buy’ up to 35hrs of extra holiday too.
• Generous and flexible pension schemes.
• Volunteering days – Two days of volunteering every year for a cause of your choice (fully paid).
• Westfield Health membership, offering refunds on medical services alongside our Aviva Digital GP services.
• We also offer a wide range of well-being initiatives to encourage positive mental health both in and out of the workplace and to make sure you’re fully supported.
• This includes our Flexible by Choice programme which gives our colleagues more choice over a hybrid way of working subject to role, team and client requirements.
• We have been ranked in the Best Workplaces for Wellbeing for Large Organisations for 2024!
• Our responsible business programmes are fundamental to who we are and our purpose. We’re committed to being a diverse and inclusive workplace where our colleagues can flourish, and we have established a number of inclusion network groups across our business to support this aim.
• Our commitment to Social Responsibility, community investment activity and tackling climate change is a fundamental part of who we are.

Additional Information

As part of the Irwin Mitchell Group’s on-boarding process all successful applicants are required to complete the group’s employment screening process. This process helps to ensure that all new employees meet our standards in relation to honesty and integrity therefore protecting the interests of the Group, colleagues, clients, partners and other stakeholders.

We carry out pre-employment screening to establish your eligibility to work in the UK, criminal record and financial checks with our trusted 3rd parties. The employment screening process will fully comply with Data Protection and other applicable laws.

Irwin Mitchell LLP is an equal opportunity employer. We’re proud of our values, and we’re looking for people who share them.