Irwin Mitchell LLP is seeking a Senior Client Experience Manager to lead a client experience and propositions team, identifying improvement opportunities and expanding the referral programme across business units. You will collaborate with leaders to drive customer-centric change using KPI insights and end-to-end thinking.
The role focuses on developing a personalised, seamless client experience, increasing recommendations and enhancing the firm’s reputation across groups.
Senior Client Experience & Propositions Lead employer: Irwin Mitchell LLP
At Irwin Mitchell, we pride ourselves on being more than just a law firm; we are a supportive and inclusive team dedicated to making a meaningful impact in the lives of our clients. Based in Sheffield, our work culture fosters collaboration and personal growth, offering generous benefits such as flexible working options, extensive holiday allowances, and well-being initiatives that prioritise mental health. Join us to be part of a leading medical negligence team where your contributions will help shape landmark cases and deliver justice for those in need.
