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For Companies At a Glance
- Tasks: Drive transformative change by enhancing operational efficiency and client experience.
- Company: Join a national law firm with a friendly and inclusive culture.
- Benefits: Enjoy 25 days holiday, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in clients' lives while developing your skills in a dynamic environment.
- Qualifications: Experience in operational management, project leadership, and data analysis required.
- Other info: Collaborate with diverse teams and engage in meaningful change management.
The predicted salary is between 36000 - 60000 £ per year.
We’re a national law firm with a local reach. Our legal experts are here for you. Whether it’s personal or business, we understand that everyone’s situation is different. But we’re more than just a law firm – we’re a team of people working together to help individuals and businesses navigate life’s ups and downs. Working here you’ll feel a part of our friendly and inclusive environment. We’ll value you for who you are and what you bring. We support each other and push boundaries to achieve incredible things and make a real difference to our clients and communities.
Your Role and What You’ll Be Doing
The successful candidate will play a pivotal role in enhancing the operational efficiency and client experience within the Client Experience and Operations Department. Reporting to the Head of Insight and Experience, this position will focus on identifying and implementing strategic improvements across various operational processes. This role will be office based 2 days a week and will include travel.
Key Responsibilities
- Strategic Process Improvement: Conduct comprehensive reviews of existing operational processes to identify inefficiencies and areas for enhancement. Develop and implement a strategic plan for process improvement, incorporating industry best practices and innovative approaches.
- Project Leadership and Management: Lead cross-departmental projects to streamline operations, reduce costs, and improve service delivery. Utilize project management tools and methodologies to ensure timely and successful execution of improvement initiatives. Establish clear metrics and KPIs to measure the impact of implemented changes on operational performance and client satisfaction.
- Collaboration and Stakeholder Engagement: Engage with stakeholders across the organization to gather input and build consensus on process changes. Facilitate workshops and training sessions to educate staff on new procedures and systems. Act as a liaison between the Client Experience and Operations Department and other departments to ensure cohesive operational strategies.
- Change Management: Oversee the change management process, ensuring that all team members are informed and prepared for process changes. Address any resistance to change by providing support and clear communication regarding the benefits of new processes. Monitor the adoption of new procedures and make adjustments as necessary to ensure smooth transitions.
About You
- Proven experience in operational management and process optimization.
- Strong project management skills with the ability to lead and motivate teams.
- Proficiency in data analysis and performance metrics.
- Familiarity with Lean Six Sigma or other continuous improvement methodologies.
- Experience with CRM systems and process automation tools.
- Excellent communication and leadership skills.
- Ability to work collaboratively with stakeholders at all levels.
- Strong problem-solving and decision-making abilities.
Our Benefits - What We Can Offer You: 25 days holidays as standard plus
Process Improvement Manager (5970) in London employer: Irwin Mitchell LLP
Contact Detail:
Irwin Mitchell LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Process Improvement Manager (5970) in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show how your skills align with their values and goals. Practise common interview questions and think about how you can demonstrate your experience in process improvement.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. We appreciate candidates who take the time to express their gratitude and reaffirm their interest in joining our team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our firm.
We think you need these skills to ace Process Improvement Manager (5970) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Process Improvement Manager role. Highlight your operational management experience and any relevant project management successes to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about process improvement and how your background makes you the perfect fit for our team. Don’t forget to mention how you can contribute to enhancing client experiences.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled inefficiencies in past roles. We love seeing candidates who can demonstrate their ability to lead change and improve processes, so don’t hold back on those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the other amazing opportunities we have available!
How to prepare for a job interview at Irwin Mitchell LLP
✨Know Your Processes
Before the interview, dive deep into understanding the operational processes relevant to the role. Familiarise yourself with common inefficiencies and best practices in process improvement. This will not only show your expertise but also demonstrate your proactive approach to enhancing client experience.
✨Showcase Your Project Management Skills
Be ready to discuss specific projects you've led that involved process improvements. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Highlight how you managed teams, engaged stakeholders, and achieved measurable results, as this aligns perfectly with what they’re looking for.
✨Engage with Stakeholders
Prepare examples of how you've successfully collaborated with various stakeholders in previous roles. Discuss how you gathered input, built consensus, and facilitated workshops. This will illustrate your ability to work within a team and drive change effectively, which is crucial for this position.
✨Embrace Change Management
Understand the principles of change management and be ready to talk about how you've handled resistance to change in the past. Share strategies you’ve used to communicate benefits and ensure smooth transitions. This will show that you can lead teams through transformations while maintaining morale and productivity.
