Irwin Mitchell LLP is seeking a Client Care & Resolutions Officer to investigate and resolve client service complaints and advise on regulatory obligations. You will collaborate with fee earners, provide evidence to the Legal Ombudsman and help improve processes in a fast-paced environment.
The role reports to a Senior Officer within the Client Care and Resolution Team and sits in Client Legal Services, with a focus on delivering accurate, timely responses while maintaining confidentiality and
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Client Experience & Resolutions Specialist employer: Irwin Mitchell LLP
At Irwin Mitchell, we pride ourselves on being more than just a law firm; we are a supportive and inclusive team dedicated to making a meaningful impact in the lives of our clients. Based in Sheffield, our work culture fosters collaboration and personal growth, offering generous benefits such as flexible working options, extensive holiday allowances, and well-being initiatives that prioritise mental health. Join us to be part of a leading medical negligence team where your contributions will help shape landmark cases and deliver justice for those in need.
