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- Tasks: Lead initiatives to enhance efficiency and streamline processes in our Client Experience and Operations teams.
- Company: Join a national law firm that values care, collaboration, and community impact.
- Benefits: Enjoy 25 days holiday, flexible pensions, and paid volunteering days for your chosen cause.
- Why this job: Be part of a friendly, inclusive team making a real difference while driving innovation and change.
- Qualifications: Proven experience in operational excellence, strong stakeholder management, and familiarity with Lean or Six Sigma.
- Other info: We prioritise well-being and social responsibility, offering a hybrid working model and support networks.
The predicted salary is between 43200 - 72000 £ per year.
We’re a national law firm with a local reach. Our philosophy is ‘we\’re legal and financial experts that care’ – something you’ll find in the way we work with our clients and how we support our teams. But we’re more than just a law firm – we’re a team of people working together to help individuals and businesses navigate life’s ups and downs. Working here you’ll feel a part of our friendly and inclusive environment.
We’ll value you for who you are and what you bring. We support each other and push boundaries to achieve incredible things and make a real difference to our clients and communities.
We\’re always looking to support our colleagues to work in a way that works best for them and everyone else, including our clients, the business and the regulators. Please speak to a member of our Recruitment and Onboarding team for more information.
Your Role and What You\’ll Be Doing
We\’re looking for a strategic and collaborative Business Improvement Manager to lead initiatives that enhance efficiency, streamline processes, and boost performance across our Client Experience and Operations teams.
In this role, you’ll own the improvement roadmap, ensuring it aligns with our firm’s goals. You’ll work closely with senior leaders and cross-functional teams to identify, prioritise, and deliver impactful improvements that meet evolving client and colleague needs.
Staying ahead of emerging technologies and modern ways of working will be key to helping us continuously evolve how our operational teams deliver value.
What You’ll Be Doing
- Continuous Improvement: Lead strategies to boost efficiency, streamline processes, and eliminate non-value tasks.
- Change Management: Partner with senior leaders to shape and deliver a roadmap aligned with business goals and tech advancements.
- Technology & Ways of Working: Identify and implement improvements with cross-functional teams. Facilitate workshops and training on process, AI, and automation.
- Stakeholder Engagement: Build strong relationships across legal and non-legal teams. Champion change and drive adoption of new tools and practices.
- Data-Driven Decisions: Enable insight-led improvements through effective reporting, tracking progress, and measuring impact.
- Operational Excellence: Embed best practices like DILO, performance management, and problem-solving across teams.
- Plan Delivery: Own and report on the delivery of the operational improvement plan, ensuring alignment and accountability.
About You
- Proven experience driving operational excellence and performance improvements.
- Strong stakeholder management in fast-paced, regulated environments.
- Skilled at managing multiple priorities and deadlines.
- Confident influencing change and promoting new technologies.
- Strong risk management, analytical, and problem-solving abilities.
- Experience mapping and improving business processes (AS-IS/TO-BE).
- Comfortable working with ambiguity and adapting to change.
- Excellent communication, organisation, and attention to detail.
- Background in legal or professional services.
- Familiarity with Lean, Six Sigma, or similar methodologies.
- Knowledge of case management systems and complex IT environments.
- Experience in large, dynamic support operations.
- Understanding of client onboarding and regulatory processes.
Our Benefits – What We Can Offer You
- 25 days holidays as standard plus bank holidays – You can ‘buy’ up to 35hrs of extra holiday too.
- Generous and flexible pension schemes.
- Volunteering days – Two days of volunteering every year for a cause of your choice (fully paid)
- Westfield Health membership, offering refunds on medical services alongside our Aviva Digital GP services.
We also offer a wide range of well-being initiatives to encourage positive mental health both in and out of the workplace and to make sure you’re fully supported.This includes our Flexible by Choice programme which gives our colleagues more choice over a hybrid way of working subject to role, team and client requirements.
We have been ranked in the Best Workplaces for Wellbeing for Large Organisations for 2024!
Our responsible business programmes are fundamental to who we are and our purpose. We’re committed to being a diverse and inclusive workplace where our colleagues can flourish, and we have established a number of inclusion network groups across our business to support this aim.
Our commitment to Social Responsibility, community investment activity and tackling climate change is a fundamental part of who we are. It’s made up of four strands: Our People, Our Community, Our Environment and Our Pro Bono.
Additional Information
As part of the Irwin Mitchell Group’s on-boarding process all successful applicants are required to complete the group’s employment screening process. This process helps to ensure that all new employees meet our standards in relation to honesty and integrity therefore protecting the interests of the Group, colleagues, clients, partners and other stakeholders.
We carry out pre employment screening to establish your eligibility to work in the UK, criminal record and financial checks with our trusted 3rd parties.
The employment screening process will fully comply with Data Protection and other applicable laws.
Irwin Mitchell LLP is an equal opportunity employer.
We\’re proud of our values, and we\’re looking for people who share them
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Business Improvement Manager employer: Irwin Mitchell LLP
Contact Detail:
Irwin Mitchell LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Improvement Manager
✨Tip Number 1
Familiarise yourself with the latest trends in operational excellence and change management. Understanding methodologies like Lean and Six Sigma will not only help you in interviews but also demonstrate your commitment to continuous improvement.
✨Tip Number 2
Network with professionals in the legal and professional services sectors. Attend industry events or webinars to connect with potential colleagues and leaders, which can give you insights into the firm’s culture and expectations.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led change initiatives in previous roles. Highlight your experience with stakeholder engagement and how you’ve driven adoption of new technologies.
✨Tip Number 4
Research the firm’s recent projects or improvements they’ve implemented. Being knowledgeable about their current operations will allow you to tailor your discussions and show how you can contribute to their goals.
We think you need these skills to ace Business Improvement Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operational excellence and performance improvements. Use specific examples that demonstrate your skills in stakeholder management and change influence, particularly in fast-paced environments.
Craft a Compelling Cover Letter: In your cover letter, express your passion for continuous improvement and how your background aligns with the firm's values. Mention your familiarity with methodologies like Lean or Six Sigma and how you can contribute to enhancing client experience.
Showcase Your Achievements: When detailing your previous roles, focus on quantifiable achievements. For instance, describe how you led initiatives that resulted in efficiency gains or improved processes, and include metrics where possible to illustrate your impact.
Prepare for Potential Questions: Anticipate questions related to your experience with data-driven decision-making and technology implementation. Be ready to discuss specific projects where you successfully mapped and improved business processes, showcasing your analytical and problem-solving skills.
How to prepare for a job interview at Irwin Mitchell LLP
✨Understand the Company Culture
Before your interview, take some time to research the firm's values and culture. Since they emphasise a friendly and inclusive environment, be prepared to discuss how you align with these values and how you can contribute to their team spirit.
✨Showcase Your Change Management Skills
As a Business Improvement Manager, you'll need to demonstrate your ability to influence change. Prepare examples from your past experiences where you've successfully led change initiatives, particularly in fast-paced or regulated environments.
✨Prepare for Stakeholder Engagement Questions
Given the importance of building strong relationships across teams, think of specific instances where you've effectively engaged stakeholders. Be ready to discuss how you navigated challenges and fostered collaboration among diverse groups.
✨Highlight Your Analytical Abilities
The role requires data-driven decision-making, so be prepared to talk about how you've used data to drive improvements in previous roles. Bring examples of how you've tracked progress and measured impact to support your claims.
