At a Glance
- Tasks: Maintain records, assist with planning, and support customer service reporting.
- Company: Join Irwin M&E, a values-driven company focused on loyalty and innovation.
- Benefits: Enjoy competitive pay, health plans, training, and extra holidays.
- Other info: Ongoing training, team-building events, and a supportive work culture.
- Why this job: Be part of a growing team and make a real impact in facilities management.
- Qualifications: Strong computer skills, attention to detail, and experience in administrative roles.
Salary: Remuneration Package will be competitive and in line with experience
Location: Portadown
Irwin M&E is driven by values based on loyalty, safety, innovation and success.
Job Description:
- Maintain accurate records by filing and updating data across internal systems and databases.
- Assist with planning and scheduling documentation for internal teams and external contractors to support efficient workflows.
- Monitor and update records related to ongoing tasks and service requests to help ensure compliance with performance targets and internal KPIs.
- Support customer service reporting by logging feedback, tracking issues, and compiling data for review.
- Contribute to process improvements by maintaining documentation, suggesting efficiencies, and helping to standardize procedures across the team.
- Provide general administrative support to the management team, including preparing reports, handling documentation, and coordinating internal communications.
- Strong computer skills, particularly in Microsoft Office (Excel) and database systems such as CAFM.
- High attention to detail and accuracy when working with data and documentation.
- Ability to manage time effectively and work both independently and as part of a team.
- Experience collaborating with team members to meet shared goals and ensure consistency in administrative processes.
- Experience in a similar role from a Facilities Management (FM) environment, ideally involving the allocating and planning of responsive works.
- Previous practice in using CAFM software.
The Company Offers:
- Ongoing training and development opportunities.
- Working alongside experts in their field.
- Health cash plan including compensation for dentistry and optical well being.
- Enhanced maternity and paternity leave.
- Additional holiday increase with length of service.
- Team building and activity days.
- Monthly employee value-based recognition award – monetary gift.
- Health, wellbeing and social calendar of events.
- Long service awards.
- Holiday sell back scheme.
- Enhanced marriage leave.
- Kingsbridge Membership Club.
This is an exciting opportunity to be part of Irwin M&E’s continual growth. If you are ready to take your career to the next level and feel you have the ability to meet our criteria, then please send your CV to Irwin.jobs@irwinm-e.com.
We are a Responsible Body for AccessNI. A disclosure check will be undertaken; however, a criminal record will not necessarily be a bar to obtaining this role. Our policy on the recruitment of ex-offenders is available on request.
The closing date for applications is Friday 19th July 2026 at 4pm.
Service Administrator (Ref: SA0726) in Portadown employer: Irwin M&E Limited
At our Portadown office, we pride ourselves on being an excellent employer that values the contributions of every team member. With a strong focus on employee growth through ongoing training and development opportunities, we foster a supportive work culture that encourages collaboration and recognition. Our comprehensive benefits package, including health cash plans and enhanced leave options, ensures that our employees feel valued and motivated in their roles.
