At a Glance
- Tasks: Be the go-to person for clients, solving problems and managing service requests.
- Company: Irwin M&E, a values-driven company focused on loyalty and innovation.
- Benefits: Competitive salary, health cash plan, enhanced leave, and ongoing training.
- Other info: Enjoy team-building activities and a supportive work environment.
- Why this job: Join a dynamic team and make a real difference in client experiences.
- Qualifications: Strong IT skills, customer service experience, and ability to manage workloads.
The predicted salary is between 38097 - 46563 £ per year.
Irwin M&E is driven by values based on loyalty, safety, innovation and success.
Position: Service Coordinator
Department: Helpdesk
Reporting to: Helpdesk Manager
Status of post: Full-Time Permanent
Salary: Remuneration Package will be competitive and in line with experience.
Job Description:
- Acting as the first point of contact for clients, demonstrating professionalism and problem-solving skills in every interaction.
- Logging, prioritising, and tracking service requests within CAFM systems to ensure complete visibility and accountability.
- Planning and scheduling works for both in-house engineers and subcontractors, optimising resources to achieve maximum efficiency.
- Monitoring the delivery of reactive and planned works, ensuring performance aligns with service level agreements (SLAs) and KPIs.
- Proactively managing escalations, resolving issues, and ensuring a positive client experience.
- Supporting continuous improvement by identifying process efficiencies and sharing best practice across the team.
- Delivering high-quality administrative support to the management team, contributing to operational excellence.
Essential Skills & Experience:
- Advanced IT literacy, including strong MS Excel skills and confident use of CAFM systems.
- Proven ability to manage a high-volume workload with accuracy and attention to detail.
- Strong customer-facing skills with a professional, and solutions-focused manner.
- Experience of working collaboratively in a fast-paced team environment, balancing competing priorities.
- Ability to build trust and credibility with stakeholders at all levels.
Desirable Skills & Experience:
- Experience in a similar role from a Facilities Management (FM) environment, ideally involving the allocation and planning of responsive works.
- Previous practice in using CAFM software.
The Company Offers:
- Ongoing training and development opportunities.
- Working alongside experts in their field.
- Health cash plan including compensation for dentistry and optical well-being.
- Enhanced maternity and paternity leave.
- Additional holiday increase with length of service.
- Team building and activity days.
- Monthly employee value-based recognition award monetary gift.
- Health, wellbeing and social calendar of events.
- Long service awards.
- Enhanced marriage leave.
- Kingsbridge Membership Club.
We are a Responsible Body for AccessNI. However, a criminal record will not necessarily be a bar to obtaining this role. Our policy on the recruitment of ex-offenders is available on request.
Service Supervisor - Full Time. in Craigavon employer: Irwin M&E Limited
Irwin M&E is an exceptional employer that prioritises the growth and development of its employees, offering ongoing training opportunities and a supportive work culture. Located in a dynamic environment where you can work on impactful projects such as schools and hospitals, the company provides a competitive remuneration package, health benefits, and unique perks like enhanced leave and team-building activities, making it a rewarding place to advance your career as a Maintenance Joiner.
StudySmarter Expert Advice🤫
We think this is how you could land Service Supervisor - Full Time. in Craigavon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Irwin M&E Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Irwin M&E Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Supervisor - Full Time. in Craigavon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Irwin M&E Limited:Your cover letter is your chance to shine! Tell us why you want to work at Irwin M&E Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Irwin M&E Limited!
How to prepare for a job interview at Irwin M&E Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
