Service Desk Coordinator in East Dean

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Our client, one of the UK’s leading engineering companies within the commercial property maintenance industry, is seeking to recruit a Service Desk Coordinator.

Location: Bexley

Hours: 9am – 5pm, Monday – Friday

Key Responsibilities

• Act as the first point of contact for clients, handling maintenance requests, faults, adhoc requests and service enquiries.
• Log and manage all incoming service calls and job requests using the company’s CAFM (Computer-Aided Facilities Management) system.
• Prioritise and allocate work to engineers and subcontractors according to availability, skills, and location.
• Monitor ongoing jobs to ensure completion within agreed SLAs (Service Level Agreements).
• Coordinate and track planned preventative maintenance (PPM) schedules.
• Maintain accurate records of service calls, client communications, and engineer updates.
• Raise purchase orders, process supplier paperwork, and update job costs in line with company procedures.
• Provide regular updates to clients and issue completion reports or quotations when required.
• Support the management team with reporting, compliance documentation, and general administrative duties.

Skills and Experience

• Previous experience in a Service Desk, Helpdesk, or Scheduler role within building services, facilities management, or a similar technical sector.
• Excellent organisational and multitasking skills, with the ability to manage multiple priorities effectively.
• Confident communication skills, both written and verbal, and a professional telephone manner.
• Proficient in Microsoft Office with experience using CAFM or service management systems (such as Vantify, Dwellent and Proactis).
• Good understanding of maintenance processes, PPMs, and reactive works is advantageous.
• Attention to detail with a proactive, problem-solving approach.

Please Note

Due to the high volume of CVs we receive, it is not viable for us to respond to individuals. If you have not received a response within 7 days, please kindly assume your application has been unsuccessful in this instance.