Senior Scheme Coordinator in Sale

Our organisation is all about people - the people who live in our homes, the communities we serve, and those we work with. We recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference and who will take responsibility to get things done. As a not-for-profit housing association, we provide affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community.

This role will help us to do this by providing intensive on-scheme housing management and coordinating services to customers living in our schemes. You will ensure the provision of high-quality services, effective risk management, and full compliance with health and safety requirements while overseeing repairs and planned works to ensure they are completed to a high standard.

In this role, you will be responsible for:

• Providing supervision, support, and guidance to a team of Services Coordinators across six other independent living schemes.
• Monitoring a number of risk areas including safeguarding and lone working, managing risks around those areas, and taking preventative action to minimise risk of harm to vulnerable customers and colleagues.
• Anticipating voids, processing applications, coordinating void inspections, agreeing and approving works, interviewing and assessing applicants' needs, and managing multi-agency assessments of need to prevent high-risk referrals being housed without the appropriate support.
• Referring high-risk applications to multi-agency, coordinating tenancy sign-up, scheme induction, and liaising with Services Coordinators to achieve this effectively across schemes.
• Liaising with the Rents Team to manage rent arrears, advise customers on charges, and liaise on service charge setting.

We need people who are:

• Able to promote and maintain a positive can-do attitude in all aspects of the post.
• Effective in applying customer service skills in all areas of work.
• Approachable and assertive, able to act effectively and calmly in a crisis.
• Excellent communicators, including support and guidance skills to team members.
• Able to quickly build rapport with both internal and external stakeholders.
• Knowledgeable about professional boundaries and the support needs and housing management requirements of older people living in an Independent Living housing environment.

An enhanced DBS Disclosure check is required for this role, along with the ability to drive and have access to a car.

Everyone's welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. We trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues. If you want to be part of our team and help us make a difference, we'd love to hear from you.