Rent & Income Support Officer in Sale

Rent & Income Support Officer Manchester, Greater Manchester £33,417.56 per annum 12 Months Fixed Term Contract, Full Time (35 hours per week) Closing date: 6 th November 2026 Interview date: Week Commencing 16th November 2026 Interview location: Oaklands House, Suite 2, Second Floor, Oaklands House, 34 Washway Road, Sale, M33 6FS Our organisation is all about people – the people who live in our homes, the communities we serve, and those we work with. So, it's no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done. As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community. This role will help us to do this by delivering effective rent and service charge income management, supporting strong collection performance while helping customers to sustain their tenancies. You'll provide early intervention and tailored support to help customers manage affordability pressures, maximise their income and address rent arrears at the earliest opportunity. You'll work closely with customers who are struggling to meet their rent or arrears payments, providing early intervention, guidance and practical support and working collaboratively with colleagues and external partners to achieve sustainable outcomes. You'll manage arrears and recovery action fairly, consistently and proportionately, ensuring support and engagement are prioritised before escalation and that any formal action is taken in accordance with our policies, the Pre-Action Protocol and relevant legislation. <...