Complaints Officer

Complaints Officer

Full-Time 30000 - 34000 £ / year (est.) No working from home possible
Irwell Valley Housing Association

At a Glance

  • Tasks: Handle complaints and ensure a positive experience for our residents.
  • Company: A not-for-profit housing association dedicated to community well-being.
  • Benefits: Competitive salary, agile working arrangements, and a chance to make a difference.
  • Other info: Opportunity to work in a supportive environment with a social purpose.
  • Why this job: Join a passionate team focused on improving lives in Greater Manchester.
  • Qualifications: Strong communication skills and a commitment to customer service.

The predicted salary is between 30000 - 34000 £ per year.

Complaints Officer Manchester, Greater Manchester £31,310.03 per annum Permanent, Full Time 35 hours per week (agile working arrangements in place) Closing date: 14 th August 2026 Interview date: 18 th August 2026 Interview location: Oaklands House, Suite 2, Second Floor, Oaklands House, 34 Washway Road, Sale, M33 6FS Our organisation is all about people the people who live in our homes, the communities we serve, and those we work with.

So, its no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people.

We employ colleagues who are passionate about making a difference who will take responsibility to get things done.

As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester.

We have a strong social purpose and make it our mission to enable people to live well in their home and community.

Complaints Officer employer: Irwell Valley Housing Association

As a not-for-profit housing association based in Greater Manchester, we pride ourselves on our strong social purpose and commitment to making a positive impact in the community. Our work culture fosters collaboration and inclusivity, offering employees opportunities for personal and professional growth while ensuring a healthy work-life balance through agile working arrangements. Join us as a Painter and Decorator and be part of a team that values passion, responsibility, and the drive to enhance the lives of those we serve.

Irwell Valley Housing Association

Contact Details:

Irwell Valley Housing Association Recruitment Team

We think you need these skills to ace Complaints Officer

Customer Service Skills
Conflict Resolution
Communication Skills
Empathy
Problem-Solving Skills
Attention to Detail
Relationship Building