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- Tasks: Support customers with rent issues and manage arrears effectively.
- Company: Not-for-profit housing association dedicated to community welfare.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Join a diverse team committed to positive community impact.
- Why this job: Make a real difference in people's lives while working in a supportive environment.
- Qualifications: Experience in housing, problem-solving skills, and a valid driving license.
The predicted salary is between 33417 - 33417 £ per year.
Our organisation is all about people - the people who live in our homes, the communities we serve, and those we work with. We recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference and who will take responsibility to get things done.
As a not-for-profit housing association, we provide affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community. This role will help us to do this by ensuring the effective and efficient delivery of all Income Management related operational duties to ensure excellent rent collection and arrears management for all current and former customers.
You will provide early intervention, guidance and assistance to customers who are struggling to meet their rent and/or arrears payments, working collaboratively with colleagues across Communities to ensure the prompt and comprehensive resolution of arrears cases for both current and former customers. Further to this, you will ensure all formal arrears action is justified, proportionate, and is acted on appropriately in accordance with current policies and procedures in line with wider legislation.
We need people who have:
- Experience in a similar role
- Experience dealing with challenging situations and complex lifestyles
- Knowledge of social housing, housing legislation and welfare benefits
- Experience of implementing arrears recovery procedures and of enforcing tenancy conditions
- Good IT skills, including Microsoft Office 365
- Strong problem solving and decision-making skills
- A valid driving license, access to own vehicle and full MOT with insurance for business use
Everyone's welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. We trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues.
If you want to be part of our team and help us make a difference, we'd love to hear from you.
Rent Support Officer in Sale employer: Irwell Valley Housing Association LTD
Contact Detail:
Irwell Valley Housing Association LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rent Support Officer in Sale
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation's values and mission. This will help you tailor your responses and show that you're genuinely interested in making a difference in the community.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves dealing with challenging situations, think of examples from your past experiences where you've successfully resolved issues. Be ready to share these during your interview to demonstrate your capability.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local housing events. This can give you insider knowledge about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and really want to be part of our team. Don’t miss out on this opportunity!
We think you need these skills to ace Rent Support Officer in Sale
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping people shine through. We want to see that you care about making a difference in the community and that you're excited about the role of Rent Support Officer.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your experience in similar roles and any relevant skills, especially those related to social housing and arrears management. We love seeing how your background fits with what we do!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates can communicate effectively, as this is key in the role you'll be applying for.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Irwell Valley Housing Association LTD
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing, housing legislation, and welfare benefits. Being able to discuss these topics confidently will show that you're serious about the role and understand the challenges faced by customers.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you've successfully dealt with challenging situations or complex lifestyles. This will demonstrate your ability to handle the demands of the Rent Support Officer role effectively.
✨Be Personable and Approachable
Since this role is all about building relationships, practice how you can convey empathy and understanding during the interview. Think about how you can connect with the interviewers and show that you genuinely care about making a difference in people's lives.
✨Familiarise Yourself with the Organisation
Research the organisation's mission and values. Be ready to discuss how your personal values align with theirs and how you can contribute to their goal of providing affordable homes and services to the community.