At a Glance
- Tasks: Lead a passionate customer service team and enhance customer experiences.
- Company: Irwell Valley Homes, dedicated to making a real difference in people's lives.
- Benefits: Competitive salary, generous benefits, professional development, and a supportive environment.
- Other info: Inclusive culture that values diversity and personal growth.
- Why this job: Join us to empower others and create exceptional customer experiences.
- Qualifications: Experience in leading customer service teams and strong communication skills.
The predicted salary is between 25178 - 30774 £ per year.
Customer Service Team Leader Sale, Manchester £44,556.75 per annum + excellent benefits package Permanent, Full Time (39 hours per week working hours will be between 8am and 5pm Monday to Friday.
Flexibility required to support service delivery.) Closing date: 15 th
October 2026 Interview date: 26 th
October 2026 Interview location: Oaklands House, Suite 2, Second Floor, Oaklands House, 34 Washway Road, Sale, M33 6FS
Looking for Your Next Leadership Challenge in Customer Service?
At Irwell Valley Homes, we believe that great customer service changes lives.
Our Customer Service Team is often the first point of contact for our customers, and the way we lead, support and empower our colleagues directly impacts the experience customers receive every day.
We're looking for a Customer Service Team Leader who is passionate about delivering outstanding customer service, developing high-performing teams and driving continuous improvement across our customer contact channels.
If you are an inspiring leader who thrives on coaching others, improving performance and creating exceptional customer experiences, we'd love to hear from you.
Why you'll love working with us: At Irwell Valley Homes, we're more than just a housing provider.
We're a team of dedicated people committed to making a real difference in people's lives.
We offer: A purpose-driven, supportive, and friendly working environment.
Excellent opportunities for professional development and growth.
A competitive salary and a generous benefits package, including a great pension and well-being initiatives.
The chance to be a part of an organisation with a fantastic culture and a powerful social purpose.
If you are a highly organised, positive, and a roll your sleeves up individual ready to take on a role that is both challenging and incredibly rewarding, we want to hear from you.
Join us in our mission to enable people to live well in their home and community.
What you'll bring Experience leading customer service teams in a contact centre, housing, or service delivery environment.
Strong performance management skills, including coaching, quality assurance and customer satisfaction.
Confidence handling escalated complaints and complex customer enquiries.
Ability to analyse performance data and identify improvement opportunities.
Experience driving continuous improvement and service change initiatives.
Excellent organisational, communication and people leadership skills.
Who we're looking for A customer-focused leader who is passionate about delivering excellent service.
Someone with experience working in a fast-paced, customer-facing environment.
A strong communicator who can build positive relationships with customers and colleagues.
Comfortable using CRM systems and other customer management tools.
Understanding of vulnerability, safeguarding and customer-centred service delivery.
Flexible, proactive and able to manage competing priorities effectively.
Everyone's welcome here.
Our culture is inclusive, and we are committed to increasing diversity.
We enable everyone to be themselves at work, so that they feel at home with us.
And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues.
If you want to be part of our team and help us make a difference, we'd love to hear from you.
You may use AI tools to support your application, but any content submitted must accurately reflect your own skills, experience, qualifications and suitability for the role.
During the recruitment process, you may be asked to discuss and provide evidence of the information contained within your application. #Customer Service #Customer Service Team Leader #leadership #housingjobs #recruiting #Manchesterjobs
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Customer Service Team Leader in Manchester employer: Irwell Valley Housing Association LTD
Irwell Valley Homes is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture where values-driven leadership thrives. Located in Sale, our team enjoys competitive benefits and the opportunity to contribute meaningfully to community-focused projects, making every day at work rewarding and impactful.
Contact Details:
Irwell Valley Housing Association LTD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Irwell Valley Housing Association LTD. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Irwell Valley Housing Association LTD before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Team Leader in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Irwell Valley Housing Association LTD:Your cover letter is your chance to shine! Tell us why you want to work at Irwell Valley Housing Association LTD specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Irwell Valley Housing Association LTD!
How to prepare for a job interview at Irwell Valley Housing Association LTD
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
