Business & Systems Improvement Lead in Salford

Our organisation is all about people - the people who live in our homes, the communities we serve, and those we work with. We recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference and who will take responsibility to get things done. As a not-for-profit housing association, we provide affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community.

This is an exciting new role working as part of the Business Improvement Team. You will work across the organisation to support the identification and development of a series of comprehensive and innovative business solutions that deliver improved value for money through efficiencies and improved customer service experience.

In this role, you will be responsible for:

• Managing the full core system(s) life cycle to ensure user acceptance, readiness and seamless product process adherence.
• Working with service delivery teams, project managers, contractors, development teams and other project stakeholders to manage the co-ordination and delivery of the software release cycles and system improvements.
• Effectively designing, developing and implementing core system(s) enhancements, automations, integration, configuration changes and visual reporting.
• Reviewing the content of product roadmaps and releases to ensure the business can adopt new features and improve business processes and outcomes for customers.
• Acting as the core systems owner/champion and anticipating changes in core systems user needs.
• Monitoring benefits and impact of core system enhancements against IVH Living Better methodology (Customer, Colleague, Carbon & Cost).
• Championing robust performance data quality across the organisation.
• Designing and developing datasets and data visualisations to support informed system and performance improvement, accountability and transparency.

We need people who are / have:

• A keen interest and competency in using our core systems.
• The ability to analyse and interpret data.
• Experience in using Lean systems or other formally recognised improvement methodology.
• Knowledge of Power BI.

We are also considering offering this role as a development opportunity. We will consider applications from candidates who can demonstrate an understanding of the key elements of the role, can evidence a good understanding of the types of systems and processes commonly used within the Social Housing sector, and can evidence a commitment to personal development.

If you are successful in obtaining this role as a development opportunity, you will be given a formal development plan and all relevant training. If you would like to be considered on this basis, please clearly state this in your application, including what you would be able to bring to the role if you were successful and the key areas of development you would identify for yourself.

Everyone's welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. We trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues. If you want to be part of our team and help us make a difference, we'd love to hear from you.