At a Glance
- Tasks: Provide intensive housing management and coordinate services for customers in independent living schemes.
- Company: A not-for-profit housing association serving over 20,000 people across Greater Manchester.
- Benefits: Opportunity to make a difference in the community and work with passionate colleagues.
- Other info: An enhanced DBS Disclosure check and driving access are necessary for this role.
- Why this job: Join a mission-driven team focused on enabling people to live well in their homes.
- Qualifications: Experience in housing management and knowledge of support needs for older people required.
The predicted salary is between 30000 - 40000 £ per year.
Our organisation is all about people - the people who live in our homes, the communities we serve, and those we work with. We recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference and who will take responsibility to get things done. As a not-for-profit housing association, we provide affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community.
This role will help us to do this by providing intensive 'on scheme' housing management and coordinating services to customers living in our schemes. You will ensure the provision of high-quality services, effective risk management, and full compliance with health and safety requirements while overseeing repairs and planned works to ensure they are completed to a high standard.
In this role, you will be responsible for:
- Providing supervision, support and guidance to a team of Services Coordinators across six other independent living schemes.
- Monitoring a number of risk areas including safeguarding and lone working, managing risks around those areas, and taking preventative action to minimise risk of harm to vulnerable customers and colleagues.
- Anticipating voids, processing applications, coordinating void inspections, agreeing and approving works, interviewing and assessing applicants' needs, and managing multi-agency assessments of need to prevent high-risk referrals being housed without the appropriate support.
- Referring high-risk applications to multi-agency, coordinating tenancy sign-up, scheme induction, and liaising with Services Coordinators to achieve this effectively across schemes.
- Liaising with the Rents Team to manage rent arrears, advising customers on charges, and liaising on service charge setting.
- Promoting and maintaining a positive 'can do' attitude in all aspects of the post.
- Applying customer service skills effectively in all areas of work.
- Being approachable and assertive, able to act effectively and calmly in a crisis.
- Exhibiting excellent communication skills including support and guidance skills to team members.
- Building rapport quickly with both internal and external stakeholders.
- Understanding professional boundaries.
- Having knowledge of support needs and housing management requirements of older people living in an Independent Living housing environment.
An enhanced DBS Disclosure check is required for this role and the ability to drive and have access to a car.
Scheme Coordinator in Stockport employer: Irwell Valley Homes
This organisation is dedicated to providing affordable homes and services in Greater Manchester. Employees enjoy a strong social purpose and the chance to impact lives positively. The team values passion and responsibility in delivering high-quality services.
