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- Tasks: Support customers with rent issues and manage arrears effectively.
- Company: A not-for-profit housing association dedicated to community welfare.
- Benefits: Competitive salary, agile working, and a supportive team environment.
- Other info: Inclusive culture that values diversity and personal growth.
- Why this job: Make a real difference in people's lives while building strong community relationships.
- Qualifications: Experience in housing roles and strong problem-solving skills required.
£33,417.56 per annum
Manchester, Greater Manchester / Agile Working
Permanent, Full Time (35 hours per week)
Closing date: 11th May 2026
Interview date: 21st May 2026
Interview location: Oaklands House, Suite 2, Second Floor, Oaklands House, 34 Washway Road, Sale, M33 6FS
Our organisation is all about people – the people who live in our homes, the communities we serve, and those we work with. So, it’s no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done.
As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community.
This role will help us to do this by ensuring the effective and efficient delivery of all Income Management related operational duties to ensure excellent rent collection and arrears management for all current and former customers. You’ll provide early intervention, guidance and assistance to customers who are struggling to meet their rent and/or arrears payments working collaboratively with colleagues across Communities to ensure the prompt and comprehensive resolution of arrears cases for both current and former customers. Further to this, you’ll ensure all formal arrears action is justified, proportionate, and is acted on appropriately in accordance with current policies and procedures in line with wider legislation.
We need people who have:
- Experience in a similar role
- Experience dealing with challenging situations and complex lifestyles
- Knowledge of social housing, housing legislation and welfare benefits
- Experience of implementing arrears recovery procedures and of enforcing tenancy conditions
- Good IT skills, including Microsoft Office 365
- Strong problem solving and decision-making skills
A valid driving license, access to own vehicle and full MOT with insurance for business use is required for the role.
Everyone’s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues.
If you want to be part of our team and help us, make a difference, we’d love to hear from you.
Rent Support Officer in Sale employer: Irwell Valley Homes
Contact Detail:
Irwell Valley Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rent Support Officer in Sale
✨Tip Number 1
Get to know the organisation! Research their values and mission, especially their focus on community and support. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your problem-solving skills! Think of real-life examples where you've dealt with challenging situations or complex lifestyles. Being able to share these experiences will demonstrate your capability to handle the role effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local housing events. Building relationships can give you insider knowledge about the organisation and might even lead to a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to our mission of supporting the community.
We think you need these skills to ace Rent Support Officer in Sale
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Rent Support Officer role. Highlight your experience in similar positions and how it aligns with our mission of supporting communities. We want to see how you can make a difference!
Showcase Your Skills: Don’t forget to mention your problem-solving skills and experience with arrears recovery procedures. We’re looking for someone who can handle challenging situations, so give us examples that demonstrate your ability to navigate complex lifestyles.
Be Authentic: We value attitude and behaviour just as much as experience. Let your personality shine through in your application! Share why you’re passionate about making a difference in people’s lives and how you can contribute to our inclusive culture.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Irwell Valley Homes
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing, housing legislation, and welfare benefits. Being able to discuss these topics confidently will show that you're serious about the role and understand the challenges faced by customers.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've dealt with challenging situations or implemented arrears recovery procedures. This will help demonstrate your problem-solving skills and ability to handle complex lifestyles effectively.
✨Be Personable
Since this role is all about building relationships, be ready to showcase your interpersonal skills. Think about how you can convey empathy and understanding during the interview, as these qualities are crucial for a Rent Support Officer.
✨Ask Thoughtful Questions
Prepare some insightful questions about the organisation's approach to income management and community support. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your values.