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- Tasks: Support communities, manage tenancies, and solve local issues in a dynamic role.
- Company: Not-for-profit housing association dedicated to building strong communities.
- Benefits: Competitive salary, car allowance, hybrid work, and a supportive benefits package.
- Why this job: Make a real difference in people's lives while working in vibrant neighbourhoods.
- Qualifications: Housing qualification or willingness to learn, plus experience in tenancy and ASB.
- Other info: Inclusive culture that values diversity and personal growth.
The predicted salary is between 37873 - 37873 £ per year.
This is an agile role with a mix of working from home, the office and directly in neighbourhoods.
Are you passionate about building strong communities and helping people thrive? Do you enjoy working out in neighbourhoods, building relationships and solving problems that make a real difference to people’s lives? Come and join our growing team!
Our organisation is all about people – the people who live in our homes, the communities we serve, and those we work with. So, it’s no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done.
As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester, we have a strong social purpose and make it our mission to enable people to live well in their home and community.
As our Housing Officer, you’ll play a vital role in supporting customers, sustaining tenancies and helping to create safe, vibrant neighbourhoods. Working closely with residents, colleagues and partner agencies, you’ll deliver a tailored, place‑based service that responds to local needs.
In this role, you will be responsible for:
- Managing tenancies and supporting customers throughout their tenancy journey
- Carrying out neighbourhood and estate inspections
- Investigating and managing anti‑social behaviour cases
- Working with compliance, repairs and homes teams to ensure customers' needs are met efficiently
- Developing and delivering local neighbourhood plans, ensuring services are tailored to the specific needs and aspirations of each community
- Supporting financial inclusion and rent management alongside specialist teams
- Championing digital services and helping customers access online tools
We need people who are/have:
- A housing qualification (such as CIH) or willingness to work towards one
- Experience in a similar housing role, specifically in ASB, tenancy and neighbourhood issues
- Knowledge of social housing, housing legislation, GDPR and EDI principles
- Proficient in IT, including Microsoft Office 365, able to pick up and learn new systems quickly
- Strong problem-solving and decision-making skills
- A full driving licence and access to a vehicle
Everyone’s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues.
If you want to be part of our team and help us make a difference, we’d love to hear from you.
Housing Officer in Sale employer: Irwell Valley Homes
Contact Detail:
Irwell Valley Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer in Sale
✨Tip Number 1
Get to know the community! Before your interview, take a stroll around the neighbourhoods you’ll be working in. Familiarise yourself with local issues and meet some residents if you can. This shows you’re genuinely interested in making a difference.
✨Tip Number 2
Practice your people skills! As a Housing Officer, you’ll be dealing with all sorts of situations. Role-play common scenarios with a friend or family member to boost your confidence and show off your problem-solving skills during the interview.
✨Tip Number 3
Show your passion for social housing! Be ready to discuss why you want to work in this field and how you can contribute to building strong communities. Share any relevant experiences that highlight your commitment to helping others.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about our organisation and the amazing work we do in the community.
We think you need these skills to ace Housing Officer in Sale
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for building strong communities shine through. We want to see how you can make a real difference in people's lives, so share your experiences and motivations that align with our mission.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in housing, especially around tenancy management and anti-social behaviour. We love seeing how your skills match the specific needs of the role, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid jargon and focus on what makes you a great fit for the Housing Officer position. Remember, less is often more!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy to do!
How to prepare for a job interview at Irwell Valley Homes
✨Know Your Community
Before the interview, take some time to research the neighbourhoods you'll be working in. Understand the local issues, community needs, and any recent developments. This will show your passion for building strong communities and help you answer questions about how you can make a difference.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved tenancy issues or dealt with anti-social behaviour. Use the STAR method (Situation, Task, Action, Result) to structure your answers, demonstrating your ability to handle challenges effectively.
✨Familiarise Yourself with Housing Legislation
Brush up on relevant housing legislation, GDPR, and EDI principles. Being knowledgeable about these topics will not only help you answer technical questions but also show that you're serious about the role and understand the responsibilities that come with it.
✨Emphasise Your People Skills
Since this role is all about building relationships, be ready to discuss your interpersonal skills. Share stories that highlight your ability to connect with residents, work collaboratively with colleagues, and engage with partner agencies. This will demonstrate that you’re a proactive and people-focused candidate.