Irwell Valley Homes is seeking a Customer Service Team Leader in Sale, Manchester, to lead, coach and develop a high‑performing customer service team across contact channels. The role is permanent, full time (39 hours per week) with hours 8am–5pm, and flexibility to support service delivery.
You will drive performance through coaching, QA and data analysis, handle escalated enquiries, and implement service improvements to deliver outstanding customer experiences.
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Dynamic Customer Service Team Leader — Drive Excellence in Sale employer: Irwell Valley Homes
As a not-for-profit housing association based in Sale, we pride ourselves on our strong social purpose and commitment to making a positive impact in the community. Our inclusive work culture fosters personal growth and development, ensuring that every team member feels valued and empowered to contribute to our mission of providing affordable homes and exceptional customer service. Join us to be part of a dedicated team that prioritises meaningful relationships and delivers rewarding experiences for both our customers and colleagues.
