At a Glance
- Tasks: Provide top-notch customer service via phone, chat, and social media.
- Company: A not-for-profit housing association dedicated to community well-being.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Join a diverse team committed to positive change in Greater Manchester.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Customer-focused attitude and strong communication skills required.
Customer Service Advisor
Sale, Manchester £26,139.21 per annum Permanent, Full Time – 35 hours per week (agreed shift pattens between 8am and 5pm)
Interview date: 16th September 2026
Interview location: Oaklands House, Suite 2, Second Floor, Oaklands House, 34 Washway Road, Sale, M33 6FS
Our organisation is all about people – the people who live in our homes, the communities we serve, and those we work with.
So, it’s no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people.
We employ colleagues who are passionate about making a difference who will take responsibility to get things done.
As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester.
We have a strong social purpose and make it our mission to enable people to live well in their home and community.
We are looking for an experienced Customer Service Advisor to join our Customer Service Team.
You will support customers through a growing range of digital channels such as telephone, live chat, social media and email while also helping them to navigate our customer portal.
- In this role, you will be responsible for
- Providing excellent customer service across a range of channels.
- Responding to a wide range of customer enquiries and resolving them at the first point of contact wherever possible.
- Supporting customers with our customer portal and basic technical queries.
- Accurately recording customer interactions and actions on our systems.
- Working with colleagues across the organisation to resolve enquiries and keep customers informed.
- Contributing to service improvements and team performance.
- We need people who are
- Customer-focused, with a genuine commitment to delivering an excellent customer experience.
- Able to work under pressure, manage priorities and meet deadlines.
- Excellent verbal and written communicators who can remain calm and professional in challenging situations.
- Positive, adaptable and willing to learn new systems and processes.
- IT literate, with experience of Microsoft Office and ideally CRM or Housing Management systems.
Everyone’s welcome here.
Our culture is inclusive, and we are committed to increasing diversity.
We enable everyone to be themselves at work, so that they feel at home with us.
And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues.
If you want to be part of our team and help us make a difference, we’d love to hear from you.
#Customer Service Advisor #customerservicejobs #housingjobs #Manchesterjobs #recruiting
Customer Service Advisor in Sale employer: Irwell Valley Homes
As a not-for-profit housing association based in Sale, we pride ourselves on our strong social purpose and commitment to making a positive impact in the community. Our inclusive work culture fosters personal growth and development, ensuring that every team member feels valued and empowered to contribute to our mission of providing affordable homes and exceptional customer service. Join us to be part of a dedicated team that prioritises meaningful relationships and delivers rewarding experiences for both our customers and colleagues.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Sale
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Irwell Valley Homes. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Irwell Valley Homes before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Sale
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Irwell Valley Homes:Your cover letter is your chance to shine! Tell us why you want to work at Irwell Valley Homes specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Irwell Valley Homes!
How to prepare for a job interview at Irwell Valley Homes
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
