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For Companies At a Glance
- Tasks: Join our team to deliver top-notch joinery and multi-skilled services in homes across Greater Manchester.
- Company: We're a not-for-profit housing association dedicated to providing affordable homes and services to over 20,000 people.
- Benefits: Enjoy a permanent, full-time role with a competitive salary and a supportive, inclusive work culture.
- Why this job: Make a real difference in people's lives while developing your skills in a rewarding environment.
- Qualifications: NVQ Level 2 in Joinery/Carpentry and experience in multi-skilled joinery work required.
- Other info: We value diversity and encourage applications from underrepresented groups in trades and construction.
The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.
£38,093.87 per annum
Manchester - Across Greater Manchester – Starting work at first appointment and finishing after the last appointment
Contract Type: Permanent, Full Time
Hours: 39 hours per week (8:00am to 4.30pm Monday to Thursday; 8.00am – 3.30pm Friday)
Closing date: 27th April
Interview date: 7th May
Interview location: Soapworks, Salford Quays, Manchester
Our organisation is all about people – the people who live in our homes, the communities we serve, and those we work with. So, it’s no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done.
As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community.
This role will help us to do this by providing a professional multi-skilled joinery service, delivering an excellent customer experience. This will be achieved by adhering to health and regulations, as well as organisational policies and procedures.
Multi-skilled Joiners will have a core trade in either Plastering or Joinery with experience of all trades to ensure a ‘first time fix’.
In this role, you will be responsible for:
- Carrying out all aspects of joinery and multi skilled works to customers’ homes and empty properties.
- Carrying out various multi skilled works as required by the role (e.g. tiling, patch plastering and minor plumbing).
- Diagnosing and prioritising specific work activities and tasks and use experience of working across all trades within the domestic sector.
- Achieve a ‘first time fix’ through correct diagnosis, multi-trade working and an effective relationship with the supply chain.
- Deliver an excellent customer experience by understanding the different needs of our customers and tailoring your approach. Be easy to deal with and do what you say you will.
- Update your PDA in real time on a job’s status and communicate with planners if customers are not at home or jobs are not viable.
We need people who have:
- NVQ Level 2 or equivalent in Joinery/Carpentry.
- Experience of undertaking multi-skilled joinery work.
- Experience in a similar role, working across all trades within the domestic sector.
- Sound building, construction, General maintenance / repair knowledge.
- Experience of diagnosing and prioritising specific work activities.
- Experience working with IT systems (email, word and excel).
- Full valid driving licence.
Please note this role is subject to a basic DBS check.
Everyone’s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues. We also encourage applications from females across the association in areas where we are underrepresented like Trades and Construction.
If you want to be part of our team and help us make a difference, we’d love to hear from you.
Multi-Skilled Joiner employer: Irwell Valley Homes
Contact Detail:
Irwell Valley Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi-Skilled Joiner
✨Tip Number 1
Familiarise yourself with the specific skills and qualifications mentioned in the job description. Highlight your experience in joinery and any multi-skilled work you've done, as this will show that you understand the role and can meet their needs.
✨Tip Number 2
Research the organisation's values and mission. Since they focus on community and customer experience, think about how your past experiences align with these values and be ready to discuss them during the interview.
✨Tip Number 3
Prepare examples of how you've achieved a 'first time fix' in previous roles. This is crucial for the position, so having concrete examples will demonstrate your capability and problem-solving skills.
✨Tip Number 4
Practice your communication skills, especially how you tailor your approach to different customers. Being able to convey your understanding of customer needs will be key in delivering an excellent customer experience.
We think you need these skills to ace Multi-Skilled Joiner
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the specific skills and experiences required for the Multi-Skilled Joiner position. Highlight your relevant qualifications, such as your NVQ Level 2 in Joinery/Carpentry.
Tailor Your CV: Customise your CV to reflect your experience in joinery and other trades. Emphasise any previous roles where you demonstrated multi-skilled work and excellent customer service.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for making a difference in the community. Mention how your skills align with the organisation's mission and values, particularly in delivering great customer experiences.
Highlight Relevant Experience: In your application, provide specific examples of past work where you successfully diagnosed and completed multi-skilled tasks. This will demonstrate your ability to achieve a 'first time fix' and your understanding of customer needs.
How to prepare for a job interview at Irwell Valley Homes
✨Showcase Your Skills
Make sure to highlight your core trade skills, especially in joinery or plastering. Be prepared to discuss specific projects where you successfully completed multi-skilled tasks, demonstrating your ability to achieve a 'first time fix'.
✨Understand the Organisation's Values
Familiarise yourself with the organisation's mission and values, particularly their focus on community and customer experience. Be ready to explain how your personal values align with theirs and how you can contribute to their social purpose.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and customer service skills. Think of examples where you diagnosed issues effectively or tailored your approach to meet different customer needs.
✨Demonstrate IT Proficiency
Since the role involves updating job statuses in real-time using IT systems, be prepared to discuss your experience with tools like email, Word, and Excel. Highlight any relevant experiences where you used technology to enhance your work efficiency.
