Irwell Valley Homes in Manchester is seeking a Complaints Officer to manage Stage 1 complaints through to resolution within required timescales. You will work with managers on complex cases, challenge decisions where appropriate and deliver sustainable resolutions.
This role requires producing clear, concise responses referencing policy and good practice, engaging with customers who remain dissatisfied, and escalating to Stage 2 when needed. Strong IT skills and empathy are essential.
#J-18808-LjbffrComplaints Resolution Specialist - Agile Working in Manchester employer: Irwell Valley Homes
Irwell Valley Homes is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. Located in Sale, the company provides agile working options, allowing for a healthy work-life balance while empowering staff to make a meaningful impact in the lives of older individuals. With a commitment to exceptional customer service and a focus on developing skills in managing complex needs, this role presents a rewarding opportunity for those passionate about making a difference.
