Independent Living Scheme Coordinator

Our organisation is all about people – the people who live in our homes, the communities we serve, and those we work with. So, it’s no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done. As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community.

This role will help us to do this by providing intensive ‘on scheme’ housing management and coordinate services to customers living in our schemes. You will ensure the provision of high-quality services, effective risk management, and full compliance with health and safety requirements; while overseeing repairs and planned works to ensure they are completed to a high standard.

In this role, you will be responsible for:

• Property management: responsible for managing the scheme or schemes, coordinating services and contractors, coordinating day to day and planned maintenance, completing Health and Safety checks and building checks weekly.
• Voids: coordinating void inspections, agreeing and approving works, interviewing and assessing applicants, coordinating tenancy signup, scheme induction.
• Rents: liaising with Income Management Team to manage rent arrears, advise customers on charges, liaise on service charge setting.
• Customers: advise on all housing management, tenancy and rent queries, manage ASB and Safeguarding cases, complete Independent Living Assessments and coordinate all support and care services, coordinate referrals to and liaise with statutory and voluntary agencies such as GPs and Social Services.

We need people who are:

• Experience of working with older people, and people with complex needs
• Exceptionally high standard of customer care and service
• Strong problem solving and decision-making skills
• Excellent communication, interpersonal and negotiation skills
• Knowledge of support needs and housing management requirements of older people living in an Independent Living housing environment
• Able to promote and maintain a positive “can do” attitude in all aspects of the post

An enhanced DBS Disclosure check is required for this role and the ability to drive and have access to a car. Everyone’s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues.

If you want to be part of our team and help us make a difference, we’d love to hear from you.