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- Tasks: Lead business improvements and manage core systems for enhanced customer service.
- Company: Join a not-for-profit housing association dedicated to providing affordable homes in Greater Manchester.
- Benefits: Enjoy agile working arrangements, a supportive culture, and opportunities for personal development.
- Why this job: Make a real impact in the community while developing your skills in a dynamic environment.
- Qualifications: Keen interest in core systems, data analysis skills, and knowledge of Lean methodologies required.
- Other info: Development opportunities available for candidates willing to grow into the role.
Salary: £50,000pa
Location: Manchester, Greater Manchester
Contract Type: Permanent
Hours: 35 hours per week, Monday – Friday (agile working arrangements in place)
Closing date: 24th April 2025
Interview date: 5th May 2024
Interview location: Soapworks, Salford Quays, Manchester
Our organisation is all about people – the people who live in our homes, the communities we serve, and those we work with. We recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done.
As a not-for-profit housing association, we provide affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community.
This is an exciting new role working as part of the Business Improvement Team. You will work across the organisation to support the identification and development of a series of comprehensive and innovative business solutions that deliver improved value for money through delivering efficiencies and improved customer service experience.
In this role, you will be responsible for:
- Managing the full core system(s) life cycle to ensure user acceptance, readiness and seamless product process adherence.
- Working with service delivery teams, project managers, contractors, development teams and other project stakeholders to manage the co-ordination and delivery of the software release cycles and system improvements.
- Effectively designing, developing and implementing core system(s) enhancements, automations, integration, configuration changes and visual reporting.
- Reviewing the content of product roadmaps and releases to ensure the business can adopt new features.
- Acting as the core systems owner/champion and anticipate changes in core systems user needs.
- Monitoring benefits and impact of core system enhancements against IVH Living Better methodology (Customer, Colleague, Carbon & Cost).
- Championing robust performance data quality across the organisation.
- Designing and developing datasets and data visualisations to support informed system and performance improvement.
We need people who are / have:
- A keen interest and competency in using our core systems.
- The ability to analyse and interpret data.
- Are able to use Lean systems or other formally recognised improvement methodology.
- Knowledge of Power BI.
We are also considering offering this role as a development opportunity. We will consider applications from candidates who can demonstrate an understanding of the key elements of the role and a commitment to personal development.
Everyone’s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us.
If you want to be part of our team and help us make a difference, we’d love to hear from you.
Business & Systems Improvement Lead employer: Irwell Valley Homes
Contact Detail:
Irwell Valley Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business & Systems Improvement Lead
✨Tip Number 1
Familiarise yourself with the core systems used in the social housing sector. Understanding these systems will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on Lean systems and improvement methodologies. Being able to discuss how you've applied these concepts in previous roles can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've used data analysis to drive improvements in past projects. This will showcase your analytical skills and your ability to contribute to the organisation's goals.
✨Tip Number 4
Research the organisation's mission and values. Being able to articulate how your personal values align with theirs will demonstrate your commitment to their social purpose and enhance your candidacy.
We think you need these skills to ace Business & Systems Improvement Lead
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with the role of Business & Systems Improvement Lead.
Showcase Relevant Experience: In your CV and cover letter, emphasise your experience with core systems, data analysis, and any improvement methodologies you've used. Provide specific examples that demonstrate your ability to manage system enhancements and improve customer service.
Express Your Passion: Convey your enthusiasm for making a difference in the community and your commitment to personal development. If you're applying for the development opportunity, clearly state your willingness to grow into the role and outline the skills you wish to develop.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Irwell Valley Homes
✨Understand the Organisation's Mission
Before your interview, take some time to research the organisation's mission and values. Understanding their commitment to social purpose and community service will help you align your answers with their goals and demonstrate your passion for making a difference.
✨Showcase Your Analytical Skills
As a Business & Systems Improvement Lead, you'll need to analyse and interpret data effectively. Be prepared to discuss specific examples of how you've used data analysis in previous roles to drive improvements or efficiencies. This will highlight your competency in this crucial area.
✨Familiarise Yourself with Core Systems
Make sure you have a good grasp of the core systems relevant to the role. If possible, mention any experience you have with similar systems or tools, such as Power BI. This will show that you're ready to hit the ground running and can manage the full core system life cycle.
✨Prepare for Behavioural Questions
Given the emphasis on attitude and behaviour, expect behavioural questions during the interview. Prepare examples that showcase your teamwork, problem-solving skills, and ability to adapt to change. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
