Our organisation is all about people - the people who live in our homes, the communities we serve, and those we work with. So, it's no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done. As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community. This role will help us to do this by providing coordinated planning, administration and data support to the Building Safety Team and wider Asset Management functions. You'll play a key role in supporting the effective delivery of asset, building safety and customer-focused services by planning operative and surveyor activity, raising and monitoring orders, maintaining accurate systems and records, processing service information, and ensuring colleagues, contractors and customers receive timely updates. A key focus of the role is to keep work moving efficiently through strong diary management, accurate data handling, clear communication and responsive customer service. In this role, you will be responsible for
- Plan work into operatives', surveyors' and specialist colleagues' diaries using relevant systems, including PDA and scheduling tools, and arrange follow-on jobs where required.
- Raise, process and monitor orders, and purchase requests in line with agreed authorisation levels, ensuring accurate information is available for reporting and service delivery.
- Maintain asset, contractor, customer and job records across relevant ICT systems, ensuring data is accurate, up to date and recorded in line with service requirements.
- Liaise with customers, colleagues, contractors and other stakeholders to arrange appointments, provide service updates, resolve queries and support a positive customer experience. General knowledge/experience of IT usage
- Experience of managing and maintaining asset related data linked to service delivery provision
- Experience providing administrative support to a building safety team/function
- IT literate including Microsoft Office 365
- Admin and data processing skills
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Asset Administrator employer: Irwell Valley Homes
As a not-for-profit housing association based in Sale, we pride ourselves on our strong social purpose and commitment to making a positive impact in the community. Our inclusive work culture fosters personal growth and development, ensuring that every team member feels valued and empowered to contribute to our mission of providing affordable homes and exceptional customer service. Join us to be part of a dedicated team that prioritises meaningful relationships and delivers rewarding experiences for both our customers and colleagues.
