In House Property Manager

This role will suit an individual who is highly professional with a desire to work in an entrepreneurial family‑business. As In House Property Manager, you will work in‑house for Woodhall’s property division and play a key client‑side, customer‑facing role, responsible for the management and delivery of all residential and commercial lettings, property management, and maintenance coordination involving over 200 properties. Tenant satisfaction and retention are central to our aims, as we strive to foster personal and long‑term relationships with our tenants. The ideal candidate will be a detail‑oriented team player who upholds the highest standards and excels at building strong relationships with people.

Key Responsibilities

• Reporting to, and in collaboration with, the Head of Property, the In House Property Manager will be responsible for the following duties for a wide range of properties. This list is intended to serve as a guide and is non‑exhaustive:
• Lettings, Renewals, Terminations and Tenant Liaison

• Prepare letting particulars for available properties.
• Coordinate and undertake viewings, oversee applications, references, statutory checks, lease negotiations, deposit handling and records of condition (supported by the Property Portfolio Coordinator).
• Arrange appropriate lease and licence agreements.
• Ensure that all properties, marketing and tenancies are compliant with appropriate legislation and contractual obligations.
• Carry out pre‑tenancy checks and oversee the preparation of all documentation.
• Carry out lease renewals and re‑negotiations.
• Carry out end of tenancy procedures.
• Carry out inventories and other start of tenancy procedures.
• Promote a high standard of tenant liaison and satisfaction.
• Resolve queries and requests from tenants.

• Negotiate rent reviews in a professional and consistent manner, conducting market research and maintaining comparables.
• Utilise all property management systems to ensure property and tenant information is properly stored.
• Ensure contractual and legislative compliance across the portfolio and that compliance records are up to date (supported by the Property Portfolio Coordinator).
• Conduct boundary inspections, referring to estate maps and the land registry, to ensure the integrity of the Estate’s boundaries.

• Ensure that all jobs are properly recorded and updated on the system (supported by Property Portfolio Coordinator).
• Liaise with the Estate’s Buildings & Facilities Team and external contractors to arrange works.
• Arrange planned maintenance and compliance work.
• Take responsibility for oversight of all residential property/tenant data on our property management software.
• Monitor and ensure all relevant statutory compliance.
• Liaise with external agents when engaged for specific matters.
• Provide a forward thinking and bespoke service to our occupants to ensure that retention rates remain high and that the Estate upholds an exemplary reputation.
• Collate meter readings across the estate where required.

Essential attributes

• Residential property/lettings management experience, or equivalent considered.
• Knowledge and understanding of practical application of all legislation, regulations, procedures and professional best practice relating to residential property and lettings management or a willingness to learn.
• Effective communication, meticulous record‑keeping, strong organisational skills and a focus on continually striving for high standards of service, quality and productivity.
• Experience in managing residential tenancies.
• Good negotiating skills.
• Discretion, accountability, strong verbal and written communication skills.
• A positive approach and the ability to prioritise and overcome challenges.
• A good understanding and working knowledge of Microsoft Office applications.
• A current driving licence.

Desirable attributes

• Experience of working on a rural estate.
• Experience in the use of property management software systems.