At a Glance
- Tasks: Welcome guests, manage check-ins, and provide concierge services for an unforgettable stay.
- Company: Join the luxurious Resort at Pelican Hill, a Five-Star destination.
- Benefits: Earn $20/hour plus competitive benefits like paid time off and 401(k) matching.
- Other info: Dynamic work environment with opportunities for growth in the hospitality industry.
- Why this job: Be part of a passionate team creating memorable experiences in a stunning coastal setting.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 20 - 20 £ per hour.
- Overnight Front Desk Agent ($20.00)
- Position Summary
Provide an energetic outgoing upbeat and technology savvy experience for all of our guests.
From the time our guests arrive you will be responsible for greeting them checking them in accompanying them to their rooms delivering their luggage and acting in a concierge role to accommodate special requests offer suggestions of the "happenings" in the hotel or surrounding area to ensure they enjoy their stay.
- Job Duties
- Assisting in preregistration of rooms for reservations.
- Issuing and closing safe deposit boxes used by guests.
- Handle any hotel emergency and safety situation utilizing proper communication and operating procedures of the hotel.
- Perform night audit duties and adhere / complete Night Audit checklist during the overnight shift.
- Maintaining knowledge of current events activities hours of operation and dining options currently available.
- Helping guests with buying tickets to shows local attractions making reservations at restaurants getting a rental car or hailing a taxi.
- Follow check in/out money handling and billing procedures to include:
- Posting charges to guest accounts as required.
- Verifying payment for stay charges including incidentals by obtaining credit information.
- Providing accurate statements and collecting all payments due.
- Accurate accounting of cash bank.
• Able to successfully handle a variety of technology
- Hotel computer equipment systems and software.
- Phones: answering incoming calls utilizing switchboard assisting guests with local and long distance calls wake-up calls.
- Paging radio and ear piece equipment.
- Minimum Qualifications / Other Expectations
- College degree preferred.
- Previous customer service experience required including the ability to work in an environment providing a high level of customer service to guests with discretion and professionalism.
- Excellent communication and organizational skills.
- Strong attention to detail and the ability to handle multiple tasks.
- Be a strong team player and partner with management and other employees in a professional manner.
- Respond to hotel emergency or safety situation based on hotel standards.
- Proficiency in a second language preferred.
- Experience in the hospitality industry or similar industry is preferred.
Compensation
Base Pay Start Rate: $20.00
The Company also offers competitive benefits for full time employees including paid time off matching 401(k) and health benefits.
About Us
The Resort at Pelican Hill is one of the world's finest Five-Star Five-Diamond destinations offering unparalleled service and luxury.
Perched upon 504 acres of unrivaled coastal beauty The Resort at Pelican Hill is a world unto itself with seven exceptional dining options 36 holes of world-class golf and the #1 Spa in California.
Our employee community is comprised of hard-working dedicated hospitality professionals who create memorable experiences that stay with guests long after they've left.
It's an environment populated with talented passionate and experienced people a collaborative spirit and abundant opportunities.
Irvine Company is committed to providing equal opportunity in all of our employment practices including selection hiring promotion transfer compensation termination and training without regard to race religion color sex sexual orientation gender gender identity national origin ancestry citizenship status marital status pregnancy age medical condition genetic information military and veteran status disability or any other basis protected by federal state and local law.
Reasonable accommodation is available for qualified individuals with disabilities upon request. #LI-Onsite
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Overnight Front Desk Agent ($20.00) in Newport employer: Irvine Company
Irvine Company is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. With competitive benefits and a strong focus on employee growth, this role provides the opportunity to lead impactful financial strategies in a vibrant location, ensuring that your contributions directly influence the success of apartment development and acquisitions.
StudySmarter Expert Advice🤫
We think this is how you could land Overnight Front Desk Agent ($20.00) in Newport
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Irvine Company. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Irvine Company
Don't be shy about reaching out to Irvine Company directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Overnight Front Desk Agent ($20.00) in Newport
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Irvine Company and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Irvine Company
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
