At a Glance
- Tasks: Assist guests with requests, from dining to travel arrangements, ensuring a memorable experience.
- Company: Join the luxurious Resort at Pelican Hill, a Five-Star destination known for exceptional service.
- Benefits: Earn $19/hour plus competitive benefits like paid time off and health coverage.
- Other info: Work in a vibrant team environment with opportunities for growth in the hospitality industry.
- Why this job: Be the face of luxury hospitality and create unforgettable moments for guests.
- Qualifications: Customer service experience preferred; strong communication and attention to detail are key.
The predicted salary is between 19 - 19 £ per hour.
- Guest Experience Concierge ($19.00)
- Position Summary
The Concierge is responsible for assisting with the fielding and fulfilling of personal and professional requests from guests including dining entertainment and travel arrangements information about local attractions gift-buying special event and functions and providing information about the resort’s services facilities and amenities.
They must be able to speak clearly communicate with all types of people including VIPs dignitaries and celebrities.
The Concierge must maintain a professional appearance and friendly attitude toward guests other employees and management staff and conduct themselves in a professional manner at all times to reflect the high standards of the company.
- Job Duties
- Review all materials concerning arrival schedules for return guests VIPs and dignitaries daily events and function sheets.
- Welcome resort guests with an emphasis on fulfilling requests following special handling instructions and adhering to established policies and procedures.
- Be familiar with and accurately quote room and rate availability for current and future dates.
- Project an image of friendliness professionalism and willingness to provide personalized services to guests.
- Resolve guest complaints related to room assignment rate and/or amenity charges in accordance with department policies and procedures. Obtain management assistance as necessary.
- Properly handle room keys according to department policies and procedures.
- Ensure all appropriate departments are informed of guests’ special needs and requests.
- Assist in escorting VIPs and return guests to their rooms as requested.
- Follow all procedures when responding to any hotel emergency or safety situation.
- Minimum Qualifications / Other Expectations
- Ability to communicate effectively.
- Proficiency in a second language preferred.
- Previous customer service experience preferred.
- Strong attention to detail and the ability to handle multiple tasks.
- Excellent communication and organizational skills.
- Experience working in an environment providing a high level of customer service to guests of high social standing with discretion and professionalism.
- Ability to work with management staff and other employees in a professional manner.
Compensation
- Base Pay Start Rate: $19.00
- The Company also offers competitive benefits for full time employees including paid time off matching 401(k) and health benefits.
About Us
The Resort at Pelican Hill is one of the world’s finest Five-Star Five-Diamond destinations offering unparalleled service and luxury.
Perched upon 504 acres of unrivaled coastal beauty The Resort at Pelican Hill is a world unto itself with seven exceptional dining options 36 holes of world-class golf and the #1 Spa in California.
Our employee community is comprised of hard-working dedicated hospitality professionals who create memorable experiences that stay with guests long after they’ve left.
It’s an environment populated with talented passionate and experienced people a collaborative spirit and abundant opportunities.
Irvine Company is committed to providing equal opportunity in all of our employment practices including selection hiring promotion transfer compensation termination and training without regard to race religion color sex sexual orientation gender gender identity national origin ancestry citizenship status marital status pregnancy age medical condition genetic information military and veteran status disability or any other basis protected by federal state and local law.
Reasonable accommodation is available for qualified individuals with disabilities upon request.
- #LI-Onsite
- #J-18808-Ljbffr
Guest Experience Concierge ($19.00) in Newport employer: Irvine Company
Irvine Company is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. With competitive benefits and a strong focus on employee growth, this role provides the opportunity to lead impactful financial strategies in a vibrant location, ensuring that your contributions directly influence the success of apartment development and acquisitions.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Concierge ($19.00) in Newport
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Irvine Company. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Irvine Company
Don't be shy about reaching out to Irvine Company directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Experience Concierge ($19.00) in Newport
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Irvine Company and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Irvine Company
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
