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- Tasks: Assist guests with requests, from dining to travel arrangements, ensuring a top-notch experience.
- Company: Join the prestigious Resort at Pelican Hill, a Five-Star Five-Diamond destination known for luxury.
- Benefits: Enjoy competitive pay, paid time off, matching 401(k), and health benefits for full-time employees.
- Other info: Opportunity to work with VIPs and enhance your hospitality career in a collaborative environment.
- Why this job: Be part of a passionate team creating unforgettable experiences in a stunning coastal setting.
- Qualifications: Strong communication skills, customer service experience preferred, and attention to detail are essential.
The predicted salary is between 15000 - 20000 £ per year.
Guest Experience Concierge ($19.00)
Position Summary:
The Concierge is responsible for assisting with the fielding and fulfilling of personal and professional requests from guests including dining entertainment and travel arrangements information about local attractions gift-buying special event and functions and providing information about the resort’s services facilities and amenities. They must be able to speak clearly communicate with all types of people including VIPs dignitaries and celebrities. The Concierge must maintain a professional appearance and friendly attitude toward guests other employees and management staff and conduct themselves in a professional manner at all times to reflect the high standards of the company.
Job Duties:
Review all materials concerning arrival schedules for return guests VIPs and dignitaries daily events and function sheets.
Welcome resort guests with an emphasis on fulfilling requests following special handling instructions and adhering to established policies and procedures.
Be familiar with and accurately quote room and rate availability for current and future dates.
Project an image of friendliness professionalism and willingness to provide personalized services to guests.
Resolve guest complaints related to room assignment rate and/or amenity charges in accordance with department policies and procedures. Obtain management assistance as necessary.
Properly handle room keys according to department policies and procedures.
Ensure all appropriate departments are informed of guests’ special needs and requests.
Assist in escorting VIPs and return guests to their rooms as requested.
Follow all procedures when responding to any hotel emergency or safety situation.
Minimum Qualifications / Other Expectations:
Ability to communicate effectively.
Proficiency in a second language preferred.
Previous customer service experience preferred.
Strong attention to detail and the ability to handle multiple tasks.
Excellent communication and organizational skills.
Experience working in an environment providing a high level of customer service to guests of high social standing with discretion and professionalism.
Ability to work with management staff and other employees in a professional manner.
Compensation:
Base Pay Start Rate: $19.00
The Company also offers competitive benefits for full time employees including paid time off matching 401(k) and health benefits.
About Us:
The Resort at Pelican Hill is one of the world’s finest Five-Star Five-Diamond destinations offering unparalleled service and luxury.
Perched upon 504 acres of unrivaled coastal beauty The Resort at Pelican Hill is a world unto itself with seven exceptional dining options 36 holes of world-class golf and the #1 Spa in California.
Our employee community is comprised of hard-working dedicated hospitality professionals who create memorable experiences that stay with guests long after they’ve left. It’s an environment populated with talented passionate and experienced people a collaborative spirit and abundant opportunities.
Apply today to join our employee community and learn more about Irvine Company our legacy and our guiding principles.
Irvine Company is committed to providing equal opportunity in all of our employment practices including selection hiring promotion transfer compensation termination and training without regard to race religion color sex sexual orientation gender gender identity national origin ancestry citizenship status marital status pregnancy age medical condition genetic information military and veteran status disability or any other basis protected by federal state and local law. Reasonable accommodation is available for qualified individuals with disabilities upon request.
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Concierge employer: Irvine Company
Contact Detail:
Irvine Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge
✨Tip Number 1
Familiarise yourself with the local area and attractions. As a Concierge, you'll be expected to provide guests with recommendations and information about dining, entertainment, and events. Knowing the ins and outs of your surroundings will help you stand out.
✨Tip Number 2
Practice your communication skills, especially if you speak a second language. Being able to converse clearly and effectively with guests from diverse backgrounds is crucial in this role, particularly when dealing with VIPs and dignitaries.
✨Tip Number 3
Demonstrate your customer service experience during the interview. Share specific examples of how you've handled guest requests or resolved complaints in previous roles, showcasing your ability to maintain professionalism under pressure.
✨Tip Number 4
Dress the part! Since the role requires a professional appearance, make sure to present yourself well during the interview. This not only reflects your understanding of the job's expectations but also shows your commitment to the company's high standards.
We think you need these skills to ace Concierge
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Concierge. Familiarise yourself with the job description and think about how your skills and experiences align with the requirements.
Tailor Your CV: Customise your CV to highlight relevant customer service experience and any specific skills that relate to the role, such as communication abilities and attention to detail. Use keywords from the job description to make your application stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to provide exceptional guest experiences. Mention any previous roles where you’ve successfully handled requests or resolved complaints, especially in high-pressure situations.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial for a Concierge role.
How to prepare for a job interview at Irvine Company
✨Showcase Your Communication Skills
As a Concierge, effective communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and engage in friendly conversation. Practice common scenarios you might encounter with guests to show your readiness.
✨Research the Resort
Familiarise yourself with The Resort at Pelican Hill, its services, amenities, and local attractions. This knowledge will not only impress the interviewers but also help you answer questions about how you would assist guests effectively.
✨Emphasise Customer Service Experience
Highlight any previous customer service roles you've held, especially those involving high-profile clients. Share specific examples of how you handled requests or resolved complaints to showcase your problem-solving skills and professionalism.
✨Dress Professionally
First impressions matter, especially in a hospitality role. Dress in smart, professional attire that reflects the high standards of the resort. This will convey your seriousness about the position and your understanding of the industry.