At a Glance
- Tasks: Be the friendly voice for guests and staff, ensuring their needs are met.
- Company: Join the luxurious Resort at Pelican Hill, a top-tier destination.
- Benefits: Earn $18/hour plus paid time off, 401k matching, and health benefits.
- Other info: Work with a passionate team in a collaborative and dynamic setting.
- Why this job: Create memorable experiences in a stunning coastal environment.
- Qualifications: Strong communication skills and a knack for customer service.
The predicted salary is between 34560 - 42240 £ per year.
Our Hospitality Services Agents, also known as Call Center Agents, are responsible for being the go-to for employees and our resort guests. They create warm and hospitable interactions via phone and assist guests by listening to their requests and needs, ensuring they are fulfilled to completion or directing them to the appropriate party when needed.
The Call Center Agent operates the resort switchboard to relay incoming and outgoing calls and provides a professional, prompt, and friendly telephone message service to guests and staff. They must be able to speak clearly and communicate with all types of people, including VIPs, dignitaries, and celebrities. Conducting themselves in a professional manner at all times is essential to reflect the high standards of the Resort while answering all manner of questions.
Minimum Qualifications:
- Ability to manage multiple phone lines
- Strong attention to detail and the ability to handle multiple tasks
- Excellent communication and organisational skills
- Experience working in an environment providing a high level of customer service to guests of high social standing with discretion and professionalism
- Proficiency in a second language preferred
- Ability to work with management staff and other employees in a professional manner
Compensation:
Base Pay Start Rate: $18.00. The Company also offers competitive benefits for full-time employees, including paid time off, matching 401k, and health benefits.
About Us:
The Resort at Pelican Hill is one of the world's finest Five-Star, Five-Diamond destinations offering unparalleled service and luxury. Perched upon 504 acres of unrivalled coastal beauty, The Resort at Pelican Hill is a world unto itself with seven exceptional dining options, 36 holes of world-class golf, and the number one Spa in California. Our employee community is comprised of hard-working, dedicated hospitality professionals who create memorable experiences that stay with guests long after they've left. It's an environment populated with talented, passionate, and experienced people, a collaborative spirit, and abundant opportunities.
Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training without regard to race, religion, colour, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities upon request.
Hospitality Services Agent ($18.00) in Newport employer: Irvine Company
The Resort at Pelican Hill is an exceptional employer, offering a vibrant work culture where dedicated hospitality professionals thrive. With competitive benefits for full-time employees, including paid time off and health benefits, this Five-Star resort provides ample opportunities for personal and professional growth in a stunning coastal setting. Join a team that values collaboration and excellence, ensuring every guest leaves with unforgettable memories.
