At a Glance
- Tasks: Manage enterprise customer relationships and drive their success with our AI-powered platform.
- Company: Join Iru, a fast-growing AI security and IT platform backed by top investors.
- Benefits: Enjoy competitive salary, hybrid work, private healthcare, and generous leave policies.
- Other info: Exciting career growth opportunities in a diverse and inclusive environment.
- Why this job: Be a trusted advisor to major companies and make a real impact in the tech industry.
- Qualifications: 3-6+ years in customer success or account management, especially in SaaS.
The predicted salary is between 60000 - 80000 £ per year.
About Iru
Iru is the AI-powered security & IT platform used by the world's fastest-growing companies to secure their users, apps, and devices. Built for the AI era, Iru unifies identity & access, endpoint security & management, and compliance automation—collapsing the stack and giving IT & security time and control back.
The Opportunity
As a Customer Success Manager at Iru, you will partner with strategic enterprise customers across EMEA to drive long-term success and value realization. You will act as a trusted advisor to senior stakeholders, helping organizations modernize their IT and security operations through Iru's unified platform. This is a London-based hybrid role, with in-office presence Tuesday through Thursday.
You will manage complex, multi-country accounts and play a key role in establishing Iru's reputation across the region. Success in this role means driving retention and expansion within strategic accounts while navigating regional complexity and delivering measurable business outcomes.
What You'll Do
- Manage a portfolio of enterprise customers across EMEA
- Build relationships with executive stakeholders across multiple regions
- Develop and execute tailored success plans aligned to business goals
- Lead onboarding, enablement, and executive business reviews
- Drive adoption, ROI, and long‐term customer value
- Identify and drive expansion opportunities with Sales
- Navigate complex, multi‐country account structures
- Act as the voice of the customer to influence internal strategy
What You'll Bring
- 3–6+ years of customer success or account management experience in SaaS
- Experience managing enterprise or strategic accounts (high ACV, complex orgs)
- Experience working across EMEA markets and multi‐country environments
- Strong executive presence and consultative approach
- Excellent communication, stakeholder management, and presentation skills
- Ability to operate in a fast‐paced, high‐growth environment
Benefits & Perks
- Competitive salary
- Hybrid work environment (3 days in office per week)
- 100% private healthcare coverage reimbursement for individual and dependents
- HealthShield Cash Plan
- Nursery Salary Sacrifice Scheme
- Workplace Pension (Employer 4%/ Employee 5% of gross salary)
- 20 days PTO
- Equity for full‐time employees
- Iru Wellness Week off first week in July
- Up to 16 weeks paid leave for new parents
- Paid Family and Medical Leave
- Modern Health - Mental Health Benefits - Individual and Dependents
- Fertility benefits
- Working Advantage Employee Discounts
- Gym membership
- In‐office lunch stipend provided
- Exciting opportunities for career growth
We are excited to be serving a significant need for a fast‐growing market, and are proud of the high‐performing team we have brought together so far. If you're someone who wants to engage in new, exciting projects that will challenge your skills in the best way possible, we would love to connect with you.
At Iru, we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.
Iru is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law.
Customer Success Manager, Enterprise, EMEA in London employer: Iru
Iru is an exceptional employer that prioritises employee engagement and satisfaction, as evidenced by its recognition on Forbes’ America’s Best Startup Employers 2025 list. Located in London, the company offers a vibrant work culture with competitive benefits, including comprehensive healthcare coverage, flexible working arrangements, and exciting career growth opportunities. Employees are encouraged to share their unique perspectives in an inclusive environment, making Iru a rewarding place for those looking to make a meaningful impact in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager, Enterprise, EMEA in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Iru on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by understanding Iru's platform inside out. Familiarise yourself with their services and think about how your skills can help enterprise customers succeed. Show them you’re not just another candidate!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've driven customer success in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Success Manager, Enterprise, EMEA in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in managing enterprise accounts and your ability to build relationships with executive stakeholders, as these are key aspects of the job.
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use metrics where possible to show how you’ve driven customer success and value in a SaaS environment.
Be Authentic:We want to see the real you! Let your personality shine through in your application. Share your passion for customer success and how you can contribute to Iru’s mission of modernising IT and security operations.
Apply Through Our Website:For the best chance of getting noticed, apply directly through our website. This ensures your application goes straight to the right team and shows your enthusiasm for joining Iru!
How to prepare for a job interview at Iru
✨Know Your Customer Success Stuff
Make sure you brush up on your customer success knowledge, especially in the SaaS space. Understand how to drive retention and expansion within enterprise accounts, as this will be key in your role at Iru.
✨Research Iru and Its Customers
Dive deep into Iru's platform and its current customers like Notion and Replit. Knowing their pain points and how Iru addresses them will help you demonstrate your understanding of the company's value proposition during the interview.
✨Prepare for Executive Conversations
Since you'll be dealing with senior stakeholders, practice articulating your thoughts clearly and confidently. Think about how you can position yourself as a trusted advisor and what strategies you would use to build those relationships.
✨Showcase Your Multi-Country Experience
Highlight any experience you have working across EMEA markets or managing complex, multi-country accounts. Be ready to discuss specific examples of how you've navigated regional complexities and delivered measurable outcomes.
