At a Glance
- Tasks: Support commercial customers across EMEA, driving their success with our AI-powered platform.
- Company: Iru, a leading AI security and IT platform backed by top investors.
- Benefits: Competitive salary, hybrid work, private healthcare, and generous parental leave.
- Other info: Inclusive culture that values diverse perspectives and offers exciting career growth opportunities.
- Why this job: Join a fast-growing company and make a real impact on customer success.
- Qualifications: 1-3+ years in customer-facing roles, preferably in SaaS or high-growth environments.
The predicted salary is between 50000 - 65000 € per year.
About Iru
Iru is the AI-powered security & IT platform used by the world’s fastest-growing companies to secure their users, apps, and devices. Built for the AI era, Iru unifies identity & access, endpoint security & management, and compliance automation—collapsing the stack and giving IT & security time and control back.
The Opportunity
As a Customer Success Manager at Iru, you will support a portfolio of commercial customers across EMEA, helping them achieve measurable success with our platform. You will act as a trusted partner, guiding customers to adopt and realize value from Iru’s unified, AI-powered platform. This is a London-based hybrid role, with in-office collaboration Tuesday through Thursday. You will operate across multiple markets, balancing scale with regional nuance. Success in this role means driving retention and expansion across a high-volume portfolio while delivering a consistent and localized customer experience.
What You’ll Do
- Manage a high-volume portfolio of commercial customers across EMEA
- Drive onboarding, adoption, and retention at scale
- Develop repeatable, segment-based success strategies
- Deliver training sessions, webinars, and business reviews
- Monitor customer health and proactively address risks
- Identify expansion opportunities and partner with Sales
- Navigate regional differences across EMEA markets and stakeholders
- Collaborate cross-functionally to ensure customer success
What You’ll Bring
- 1–3+ years of customer-facing experience in SaaS or a high-growth company
- Experience managing a high-volume book of business
- Ability to operate across diverse markets and customer needs
- Strong communication and organizational skills
- Experience with tools like HubSpot, Zendesk, Jira, or similar
- Adaptability and a proactive, customer-first mindset
Benefits & Perks
- Competitive salary
- Hybrid work environment (3 days in office per week)
- 100% private healthcare coverage reimbursement for individual and dependents
- HealthShield Cash Plan
- Nursery Salary Sacrifice Scheme
- Workplace Pension (Employer 4%/ Employee 5% of gross salary)
- 20 days PTO
- Equity for full-time employees
- Iru Wellness Week off first week in July
- Up to 16 weeks paid leave for new parents
- Paid Family and Medical Leave
- Modern Health - Mental Health Benefits - Individual and Dependents
- Fertility benefits
- Working Advantage Employee Discounts
- Gym membership
- In-office lunch stipend provided
- Exciting opportunities for career growth
We are excited to be serving a significant need for a fast-growing market, and are proud of the high-performing team we have brought together so far. If you’re someone who wants to engage in new, exciting projects that will challenge your skills in the best way possible, we would love to connect with you.
At Iru, we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.
Iru is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law.
Customer Success Manager (Commercial, EMEA) in London employer: Iru
Iru is an exceptional employer, offering a dynamic hybrid work environment in London that fosters collaboration and innovation. With a strong focus on employee well-being, Iru provides comprehensive benefits including 100% private healthcare coverage, generous parental leave, and exciting career growth opportunities. The company values diversity and inclusion, ensuring that all employees can thrive and contribute their unique perspectives in a supportive atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (Commercial, EMEA) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Iru on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by understanding Iru's platform inside out. We should be ready to discuss how we can help customers succeed with their AI-powered solutions. Show them we’re not just interested in the role, but passionate about their mission!
✨Tip Number 3
Practice makes perfect! Let’s do mock interviews with friends or use online platforms. This will help us articulate our experience and skills confidently, especially when it comes to managing customer relationships.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can leave a lasting impression. We can reiterate our excitement about the role and how we can contribute to Iru’s success.
We think you need these skills to ace Customer Success Manager (Commercial, EMEA) in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in SaaS and managing high-volume portfolios, as this will show us you understand what we're looking for.
Showcase Your Communication Skills:Since this role involves a lot of customer interaction, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application to reflect how you would communicate with our customers.
Highlight Your Adaptability:We love candidates who can navigate diverse markets and customer needs. Share examples from your past experiences where you've successfully adapted to different situations or challenges.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. This way, we can easily track your application and get back to you faster!
How to prepare for a job interview at Iru
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to SaaS. Understand how to measure onboarding success, customer retention rates, and expansion opportunities. This will show Iru that you’re not just familiar with the role but also passionate about driving measurable success for their customers.
✨Showcase Your Communication Skills
As a Customer Success Manager, strong communication is crucial. Prepare examples of how you've effectively communicated with clients in the past, especially in high-pressure situations. Be ready to discuss how you’ve tailored your approach to different customer needs across diverse markets.
✨Familiarise Yourself with Iru’s Platform
Take some time to explore Iru’s AI-powered platform and its features. Understanding how it unifies identity & access, endpoint security, and compliance automation will help you articulate how you can guide customers in adopting the platform effectively during the interview.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and adaptability. Think of specific instances where you’ve navigated challenges in customer success or managed a high-volume portfolio. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
