Iru is seeking a Manager, Customer Success to lead the EMEA CS team from London. You will own renewal and expansion outcomes across Commercial, Mid-Market, and Enterprise, building a scalable renewal motion and trusted forecast for executive reviews.
You will coach a growing team, drive gross revenue retention, and partner with Sales, Solutions Engineering, and Operations to shape the regional playbook. This is a hands-on leadership role with in-office presence three days per week.
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EMEA Customer Success Manager: Renewal & Growth Lead employer: Iru
Iru is an exceptional employer that prioritises employee engagement and satisfaction, as evidenced by its recognition on Forbes’ America’s Best Startup Employers 2025 list. Located in London, the company offers a vibrant work culture with competitive benefits, including comprehensive healthcare coverage, flexible working arrangements, and exciting career growth opportunities. Employees are encouraged to share their unique perspectives in an inclusive environment, making Iru a rewarding place for those looking to make a meaningful impact in the tech industry.
