At a Glance
- Tasks: Manage enterprise customer success across EMEA and drive long-term value.
- Company: Iru, an AI-powered security platform backed by top investors.
- Benefits: Competitive salary, hybrid work, private healthcare, and wellness perks.
- Other info: Inclusive culture with exciting career growth opportunities.
- Why this job: Join a fast-growing company and make a real impact in IT security.
- Qualifications: 3-6+ years in customer success or account management in SaaS.
The predicted salary is between 60000 - 80000 £ per year.
About Iru
Iru is the AI-powered security & IT platform used by the world’s fastest-growing companies to secure their users, apps, and devices. Built for the AI era, Iru unifies identity & access, endpoint security & management, and compliance automation—collapsing the stack and giving IT & security time and control back. Iru is backed by some of the smartest investors in tech—General Catalyst, Tiger Global, Felicis, Greycroft, and First Round Capital. In July 2024, Iru raised $100 million from General Catalyst, valuing the company at $850 million. Customers include Notion, Cursor, Lovable, Replit, and Mercor, and Iru partners with industry leaders such as ServiceNow and AWS. Iru was named to Forbes’ America’s Best Startup Employers 2025 list for employee engagement and satisfaction.
The Opportunity
As a Customer Success Manager at Iru, you will partner with strategic enterprise customers across EMEA to drive long-term success and value realization. You will act as a trusted advisor to senior stakeholders, helping organizations modernize their IT and security operations through Iru’s unified platform. This is a London-based hybrid role, with in-office presence Tuesday through Thursday. You will manage complex, multi-country accounts and play a key role in establishing Iru’s reputation across the region. Success in this role means driving retention and expansion within strategic accounts while navigating regional complexity and delivering measurable business outcomes.
What You'll Do
- Manage a portfolio of enterprise customers across EMEA
- Build relationships with executive stakeholders across multiple regions
- Develop and execute tailored success plans aligned to business goals
- Lead onboarding, enablement, and executive business reviews
- Drive adoption, ROI, and long‑term customer value
- Identify and drive expansion opportunities with Sales
- Navigate complex, multi‑country account structures
- Act as the voice of the customer to influence internal strategy
What You'll Bring
- 3–6+ years of customer success or account management experience in SaaS
- Experience managing enterprise or strategic accounts (high ACV, complex orgs)
- Experience working across EMEA markets and multi‑country environments
- Strong executive presence and consultative approach
- Excellent communication, stakeholder management, and presentation skills
- Ability to operate in a fast‑paced, high‑growth environment
Benefits & Perks
- Competitive salary
- Hybrid work environment (3 days in office per week)
- 100% private healthcare coverage reimbursement for individual and dependents
- HealthShield Cash Plan
- Nursery Salary Sacrifice Scheme
- Workplace Pension (Employer 4%/ Employee 5% of gross salary)
- 20 days PTO
- Equity for full‑time employees
- Iru Wellness Week off first week in July
- Up to 16 weeks paid leave for new parents
- Paid Family and Medical Leave
- Modern Health - Mental Health Benefits - Individual and Dependents
- Fertility benefits
- Working Advantage Employee Discounts
- Gym membership
- In‑office lunch stipend provided
- Exciting opportunities for career growth
We are excited to be serving a significant need for a fast‑growing market, and are proud of the high‑performing team we have brought together so far. If you’re someone who wants to engage in new, exciting projects that will challenge your skills in the best way possible, we would love to connect with you. At Iru, we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences. Iru is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law.
Customer Success Manager (Enterprise, EMEA) employer: Iru
Iru is an exceptional employer that prioritises employee engagement and satisfaction, as evidenced by its recognition on Forbes’ America’s Best Startup Employers 2025 list. With a hybrid work environment, comprehensive benefits including 100% private healthcare coverage, and a strong focus on career growth, Iru fosters a collaborative and inclusive culture where employees are encouraged to thrive. Located in London, this role offers the unique opportunity to work with leading enterprise customers across EMEA, making a significant impact in the fast-evolving AI security landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (Enterprise, EMEA)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Iru on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Iru's platform inside out. Familiarise yourself with their services and how they help customers. This shows we’re genuinely interested and ready to contribute from day one.
✨Tip Number 3
Showcase your success stories! Be ready to discuss specific examples of how you’ve driven customer success in previous roles. We want to hear about those wins that align with what Iru is looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining the team at Iru.
We think you need these skills to ace Customer Success Manager (Enterprise, EMEA)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in managing enterprise accounts and your ability to build relationships with executive stakeholders across EMEA.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you’ve driven customer success in previous roles. Use metrics where possible to demonstrate your impact, like retention rates or expansion opportunities you've identified.
Be Authentic:We want to see the real you! Let your personality shine through in your application. Share your passion for customer success and how you can contribute to Iru’s mission of modernising IT and security operations.
Apply Through Our Website:For the best chance of getting noticed, apply directly through our website. This way, we can easily track your application and ensure it reaches the right people in our team!
How to prepare for a job interview at Iru
✨Know Your Stuff
Before the interview, dive deep into Iru's platform and its offerings. Understand how their AI-powered security solutions work and be ready to discuss how you can help enterprise customers leverage these tools for success.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed complex accounts or driven customer success. Highlight your experience in EMEA markets and how you've navigated multi-country environments to achieve results.
✨Build Rapport with Stakeholders
Since you'll be working with executive stakeholders, practice your communication skills. Think about how you can establish trust and demonstrate your consultative approach during the interview. Be ready to discuss how you would build relationships with key decision-makers.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in Iru's mission and values. Inquire about their approach to customer success and how they measure long-term value for clients. This not only shows your enthusiasm but also helps you gauge if the company aligns with your career goals.
