At a Glance
- Tasks: Manage enterprise customer relationships and drive their success with Iru's innovative platform.
- Company: Join Iru, a leading AI-powered security and IT platform backed by top investors.
- Benefits: Enjoy competitive salary, hybrid work, private healthcare, and generous leave policies.
- Other info: Dynamic team culture focused on diversity, inclusion, and career growth opportunities.
- Why this job: Be a trusted advisor to major companies and make a real impact in the tech industry.
- Qualifications: 3-6+ years in customer success or account management, especially in SaaS.
The predicted salary is between 60000 - 80000 £ per year.
About Iru
Iru is the AI-powered security & IT platform used by the world’s fastest-growing companies to secure their users, apps, and devices. Built for the AI era, Iru unifies identity & access, endpoint security & management, and compliance automation—collapsing the stack and giving IT & security time and control back.
The Opportunity
As a Customer Success Manager at Iru, you will partner with strategic enterprise customers across EMEA to drive long-term success and value realization. You will act as a trusted advisor to senior stakeholders, helping organizations modernize their IT and security operations through Iru’s unified platform. This is a London-based hybrid role, with in-office presence Tuesday through Thursday. You will manage complex, multi-country accounts and play a key role in establishing Iru’s reputation across the region. Success in this role means driving retention and expansion within strategic accounts while navigating regional complexity and delivering measurable business outcomes.
What You'll Do
- Manage a portfolio of enterprise customers across EMEA
- Build relationships with executive stakeholders across multiple regions
- Develop and execute tailored success plans aligned to business goals
- Lead onboarding, enablement, and executive business reviews
- Drive adoption, ROI, and long‑term customer value
- Identify and drive expansion opportunities with Sales
- Navigate complex, multi‑country account structures
- Act as the voice of the customer to influence internal strategy
What You'll Bring
- 3–6+ years of customer success or account management experience in SaaS
- Experience managing enterprise or strategic accounts (high ACV, complex orgs)
- Experience working across EMEA markets and multi‑country environments
- Strong executive presence and consultative approach
- Excellent communication, stakeholder management, and presentation skills
- Ability to operate in a fast‑paced, high‑growth environment
Benefits & Perks
- Competitive salary
- Hybrid work environment (3 days in office per week)
- 100% private healthcare coverage reimbursement for individual and dependents
- HealthShield Cash Plan
- Nursery Salary Sacrifice Scheme
- Workplace Pension (Employer 4%/ Employee 5% of gross salary)
- 20 days PTO
- Equity for full‑time employees
- Iru Wellness Week off first week in July
- Up to 16 weeks paid leave for new parents
- Paid Family and Medical Leave
- Modern Health - Mental Health Benefits - Individual and Dependents
- Fertility benefits
- Working Advantage Employee Discounts
- Gym membership
- In‑office lunch stipend provided
- Exciting opportunities for career growth
We are excited to be serving a significant need for a fast‑growing market, and are proud of the high‑performing team we have brought together so far. If you’re someone who wants to engage in new, exciting projects that will challenge your skills in the best way possible, we would love to connect with you. At Iru, we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences. Iru is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law.
Customer Success Manager, Enterprise, EMEA employer: Iru
Iru is an exceptional employer that prioritises employee engagement and satisfaction, as evidenced by its recognition on Forbes’ America’s Best Startup Employers 2025 list. Located in London, the company offers a vibrant work culture with competitive benefits, including comprehensive healthcare coverage, flexible working arrangements, and exciting career growth opportunities. Employees are encouraged to share their unique perspectives in an inclusive environment, making Iru a rewarding place for those looking to make a meaningful impact in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager, Enterprise, EMEA
✨Tip Number 1
Network like a pro! Reach out to current employees at Iru on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by understanding Iru's platform inside out. Familiarise yourself with their services and think about how your skills can help enterprise customers succeed. Show them you’re ready to be their trusted advisor!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've driven customer success in the past. Highlight your experience with complex accounts and how you’ve navigated challenges—this will resonate with the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Iru team. Let’s get you that Customer Success Manager role!
We think you need these skills to ace Customer Success Manager, Enterprise, EMEA
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in managing enterprise accounts and how you've driven success in previous roles. We want to see how you can bring value to Iru!
Showcase Your Communication Skills:Since this role involves building relationships with executive stakeholders, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect your ability to convey complex ideas effectively.
Highlight Relevant Experience:Don’t forget to emphasise your experience in SaaS and working across EMEA markets. Share specific examples of how you've navigated complex account structures and delivered measurable outcomes. This will help us see your fit for the role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team at Iru!
How to prepare for a job interview at Iru
✨Know Your Stuff
Before the interview, dive deep into Iru's platform and its offerings. Understand how their AI-powered security solutions work and be ready to discuss how you can help enterprise customers leverage these tools for success.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed complex accounts or driven customer success. Highlight your experience in EMEA markets and how you've navigated multi-country environments to achieve results.
✨Build Rapport with Stakeholders
Since you'll be working with executive stakeholders, practice your communication skills. Be ready to demonstrate your consultative approach and how you can build strong relationships that drive long-term value for customers.
✨Ask Insightful Questions
Prepare thoughtful questions about Iru's goals, challenges, and customer success strategies. This shows your genuine interest in the role and helps you understand how you can contribute to their mission of modernising IT and security operations.
