At a Glance
- Tasks: Support commercial customers across EMEA, driving their success with our AI-powered platform.
- Company: Join Iru, a fast-growing AI security and IT platform backed by top investors.
- Benefits: Enjoy competitive salary, hybrid work, private healthcare, and generous leave policies.
- Other info: Be part of an inclusive team that values diverse perspectives and career growth.
- Why this job: Make a real impact by helping customers thrive in a dynamic tech environment.
- Qualifications: 1-3+ years in customer-facing roles, preferably in SaaS or high-growth companies.
The predicted salary is between 50000 - 65000 € per year.
About Iru
Iru is the AI-powered security & IT platform used by the world’s fastest-growing companies to secure their users, apps, and devices. Built for the AI era, Iru unifies identity & access, endpoint security & management, and compliance automation—collapsing the stack and giving IT & security time and control back.
The Opportunity
As a Customer Success Manager at Iru, you will support a portfolio of commercial customers across EMEA, helping them achieve measurable success with our platform. You will act as a trusted partner, guiding customers to adopt and realize value from Iru’s unified, AI-powered platform. This is a London-based hybrid role, with in-office collaboration Tuesday through Thursday. You will operate across multiple markets, balancing scale with regional nuance. Success in this role means driving retention and expansion across a high-volume portfolio while delivering a consistent and localized customer experience.
What You’ll Do
- Manage a high-volume portfolio of commercial customers across EMEA
- Drive onboarding, adoption, and retention at scale
- Develop repeatable, segment-based success strategies
- Deliver training sessions, webinars, and business reviews
- Monitor customer health and proactively address risks
- Identify expansion opportunities and partner with Sales
- Navigate regional differences across EMEA markets and stakeholders
- Collaborate cross-functionally to ensure customer success
What You’ll Bring
- 1–3+ years of customer-facing experience in SaaS or a high-growth company
- Experience managing a high-volume book of business
- Ability to operate across diverse markets and customer needs
- Strong communication and organizational skills
- Experience with tools like HubSpot, Zendesk, Jira, or similar
- Adaptability and a proactive, customer-first mindset
Benefits & Perks
- Competitive salary
- Hybrid work environment (3 days in office per week)
- 100% private healthcare coverage reimbursement for individual and dependents
- HealthShield Cash Plan
- Nursery Salary Sacrifice Scheme
- Workplace Pension (Employer 4%/ Employee 5% of gross salary)
- 20 days PTO
- Equity for full-time employees
- Iru Wellness Week off first week in July
- Up to 16 weeks paid leave for new parents
- Paid Family and Medical Leave
- Modern Health - Mental Health Benefits - Individual and Dependents
- Fertility benefits
- Working Advantage Employee Discounts
- Gym membership
- In-office lunch stipend provided
- Exciting opportunities for career growth
We are excited to be serving a significant need for a fast-growing market, and are proud of the high-performing team we have brought together so far. If you’re someone who wants to engage in new, exciting projects that will challenge your skills in the best way possible, we would love to connect with you. At Iru, we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences. Iru is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law.
Customer Success Manager (Commercial, EMEA) employer: Iru
Iru is an exceptional employer that prioritises employee engagement and satisfaction, as evidenced by its recognition on Forbes’ America’s Best Startup Employers 2025 list. With a hybrid work environment based in London, Iru offers competitive salaries, comprehensive healthcare benefits, and exciting opportunities for career growth within a diverse and inclusive culture. Employees are encouraged to share their unique perspectives and thrive in a high-performing team dedicated to innovation in the AI-powered security and IT sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (Commercial, EMEA)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Iru on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Success Manager role. Personal connections can give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by understanding Iru's platform inside and out. Familiarise yourself with their AI-powered solutions and think about how you can help customers achieve success. Show them you're not just another candidate, but someone who genuinely gets what they do.
✨Tip Number 3
Practice your communication skills! As a Customer Success Manager, you'll need to convey complex ideas simply. Try explaining Iru’s services to a friend or family member. If you can make it clear to them, you’ll be ready for any interview questions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Iru. Let’s get you in there!
We think you need these skills to ace Customer Success Manager (Commercial, EMEA)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in SaaS and managing a high-volume portfolio, as this will show us you understand what we're looking for.
Showcase Your Communication Skills:Since this role involves a lot of customer interaction, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application to reflect how you would engage with our customers.
Highlight Your Adaptability:We love candidates who can navigate diverse markets and customer needs. Share examples from your past experiences where you've successfully adapted to different situations or challenges.
Apply Through Our Website:We encourage you to apply directly through our website. This way, we can ensure your application gets the attention it deserves, and you'll be one step closer to joining our awesome team!
How to prepare for a job interview at Iru
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to SaaS companies. Understand how retention rates, customer satisfaction scores, and onboarding success impact a business like Iru. This knowledge will help you demonstrate your ability to drive measurable success for customers.
✨Showcase Your Communication Skills
As a Customer Success Manager, strong communication is crucial. Prepare examples of how you've effectively communicated with clients in the past, especially in high-pressure situations. Be ready to discuss how you tailor your communication style to different stakeholders across diverse markets in EMEA.
✨Demonstrate Adaptability
Iru operates across various markets, so showcasing your adaptability is key. Think of specific instances where you've successfully navigated regional differences or adjusted your approach based on customer needs. This will highlight your proactive, customer-first mindset that Iru values.
✨Familiarise Yourself with Relevant Tools
Get comfortable with tools like HubSpot, Zendesk, and Jira before your interview. If you have experience with these platforms, be prepared to discuss how you've used them to manage customer relationships and drive success. If not, do a bit of research to show your willingness to learn and adapt.
