At a Glance
- Tasks: Deliver excellent customer service and support E-commerce operations in a dynamic environment.
- Company: Join the creative team at Creators of Mischief Ltd, home of Irregular Choice.
- Benefits: Enjoy a fun, supportive team and opportunities for growth in a hybrid working model.
- Other info: Work remotely with occasional local travel; be part of a passionate fashion community.
- Why this job: Make a positive impact on a unique brand while developing your skills in E-commerce.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 30150 - 36850 £ per year.
About Us
Creators of Mischief Ltd is the licensed retailer for the globally recognised
Irregular Choice brand. Established in 1999, Irregular Choice is known for its bold, creative footwear and accessories, with a loyal international following.
The company focuses on creating statement pieces that stand out from mainstream trends, appealing to customers who value individuality and creativity.
With a strong online presence and dedicated fan base, Irregular Choice combines imaginative design with a commitment to quality and customer experience.
Team members join a collaborative, fast-paced environment where passion for fashion, customer care, and operational excellence is highly valued.
- Role Description
- We are looking for a proactive and customer-focused
Customer Service and E-commerce Operations Exec to join our growing team.
This is a full-time, permanent remote position based near Brighton or the South West Coast with local travel required.
You’ll play a key role in delivering an excellent customer experience and supporting Ecommerce operations with day to day essential administrative tasks.
This is a great opportunity to be part of a small, supportive, family run team whilst working with a long standing brand community.
- Reporting to the The Head of Ecommerce, your Key Responsibilities include:
- Respond promptly and professionally to all customer email enquiries
- Communicate with customers regarding orders, deliveries, returns, and refunds
- Support day-to-day ECommerce operations using platforms such Big Commerce
- Assist with order processing, including coordination with 3PL partners for dispatch and delivery
- Process customer returns
- Collate and share customer feedback with relevant internal teams
- Promote a positive brand experience
Skills & Experience
Essential
- Previous experience in a customer service or customer-facing retail role
- Ability to work efficiently in a fast-paced environment and meet deadlines
- Good organisational skills and attention to detail
- Able to manage their own workload & maintain clear communication across multiple teams and touchpoints
- Strong Interpersonal Skills to communicate clearly, build rapport, and handle customer interactions with professionalism.
- Previous administrative experience, including working knowledge of spreadsheets
- Excellent spoken and written English
- Ability to collaborate effectively with cross-functional teams
- Comfort using e Commerce platforms, CRM tools, and standard office software; willingness to learn new systems.
Desirable
- Previous experience working in the fashion or footwear industry
- Familiar with 3PL warehousing and distribution
- Familiar with ECommerce platform (Big Commerce)
- Past experience working with D2C ECommerce brands
- Previous experience in e Commerce operations (order processing, returns, stock checks) is highly beneficial.
Why Join Us?
- Be part of a fun, supportive, and growing team
- Opportunity to grow within an expanding ECommerce business
- Hybrid future working model with a Brighton or South West office
- Make a positive impact to the Irregular Choice brand community
Customer Service & ECommerce Operations Exec in Chesterfield employer: Irregular Choice
Creators of Mischief Ltd offers a vibrant and supportive work environment where creativity and individuality are celebrated. As a member of our team, you'll enjoy the flexibility of remote work while being part of a family-run business that values passion for fashion and exceptional customer service. With opportunities for personal growth within our expanding eCommerce operations, you can make a meaningful impact on the Irregular Choice brand community from the beautiful South West Coast or Brighton.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & ECommerce Operations Exec in Chesterfield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Irregular Choice. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Irregular Choice before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service & ECommerce Operations Exec in Chesterfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Irregular Choice:Your cover letter is your chance to shine! Tell us why you want to work at Irregular Choice specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Irregular Choice!
How to prepare for a job interview at Irregular Choice
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
