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- Tasks: Welcome patients, manage appointments, and handle enquiries in a friendly reception team.
- Company: Join the Ironopolis Medical Group, a supportive and collaborative healthcare environment.
- Benefits: Gain valuable experience, develop skills, and work in a purpose-built facility.
- Why this job: Make a difference in patients' lives while building your career in healthcare.
- Qualifications: Good organisational skills and a friendly, efficient communication style.
- Other info: Opportunity for personal growth and learning in a dynamic medical setting.
The predicted salary is between 22000 - 26000 £ per year.
We are looking for a team player to join our friendly reception team at Martonside Medical Centre. We are based in purpose-built premises opposite James Cook University Hospital.
Main duties of the job:
- Welcoming and receiving people with general enquiries, explaining surgery procedures, making new and follow-up appointments, dealing with requests for repeat prescriptions and recording requests for home visits.
- Open, stamp, and distribute post received from external sources.
- Directing patients to the appropriate doctor, nurses, midwife, and any other professionals using the practice premises.
- Answer the telephone, make appointments for the patients to see Clinicians, and answer all non-clinical telephone queries.
- Arrange ambulance booking at doctor and patient request.
- Ensure all messages that are to be passed on are initiated, dated, and timed by you.
- Forward any outstanding messages to relevant staff present.
- Forward all relevant messages to deputising service when activating out of hours service.
- Open the building/disarm the alarm system when entering on a morning as per rota.
- Set the alarm system and ensure the building is secure when leaving if appropriate.
- Enter details into Post book and ensure that post is posted promptly and safely.
About us:
The Ironopolis Medical Group was formed through the administrative merger of Martonside Medical Centre (7900 patients) and The Endeavour Practice (9300 patients) in June 2017. This position is for Martonside Medical Centre. The group has 6 GP partners and a management partner. Both sites are training practices. Our clinical system is SystmOne.
Job responsibilities:
- Responsibility for filing and extracting records, hospital letters, and laboratory results to patients' computer records/medical records as necessary.
- Processing new patient registration data onto computer and updating attached staff of their registration.
- Informing Registrations department of patients who wish to be entered onto the organ donation register.
- Recording any relevant information from new patient questionnaire onto computer.
- Ensuring all patients aged under five who register are included in practice childhood immunisation call forward system and are registered for Child Health Surveillance.
- Informing Patients of any repeat tests or necessary appointments as requested by the doctors.
- Processing repeat prescriptions (as surgery protocol) and forwarding to doctors for signatures.
- Liaison with public health laboratories, hospital, health authority, district nurses, and health visitors on behalf of the practice doctors.
General Responsibilities:
- Comply with the terms of the contract of employment and the Values and Behaviours articulated by Ironopolis.
- Be aware of, comply with, and keep up to date with all Policies and Procedures as outlined by Ironopolis.
- Take responsibility for engaging in the induction process for yourself and potentially others (e.g. demonstrating elements of your role to new staff).
- Prepare for and engage in your annual appraisal considering your own learning/development needs.
- Maintain effective communication channels with your immediate colleagues within Ironopolis; escalating issues as soon as they are practicably known.
- To report any Health & Safety issues within the workplace which may affect either you, your work colleagues, or the patients and clients of Ironopolis.
- To report any Information Governance issues within the workplace e.g. a loss of information.
- To share responsibility for new protocols/procedures as and when required to address the needs of the GMS2 Contract.
Person Specification:
- Good organisational skills.
- Able to work as part of a team.
- Able to build effective working relationships.
- Able to communicate with all levels of staff as required.
- Good written and verbal communication skills.
- Courteous, tactful, and efficient telephone manner.
- Proficient in Microsoft packages including Word and Outlook.
- NVQ Level 2 in Business Admin (or equivalent).
- Demonstrable reception skills in a GP practice (or similar environment).
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Reception Administrator employer: Ironopolis Medical Group
Contact Detail:
Ironopolis Medical Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Administrator
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Martonside Medical Centre. Familiarise yourself with their services and values. This will help you connect better during the conversation and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the job description, especially your organisational and communication skills. We want you to feel confident when you walk into that interview!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the role seriously. Remember, you’re aiming to be part of a friendly team!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the reception team!
We think you need these skills to ace Reception Administrator
Some tips for your application 🫡
Show Your Team Spirit: We’re all about teamwork here at Martonside Medical Centre, so make sure to highlight your ability to work well with others in your application. Share examples of how you've collaborated in previous roles to create a friendly and efficient environment.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your skills and experiences shine through without unnecessary fluff.
Tailor Your Application: Make your application stand out by tailoring it specifically to the Reception Administrator role. Mention relevant experience, especially in handling enquiries and managing appointments, to show us you’re the perfect fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Ironopolis Medical Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Reception Administrator. Familiarise yourself with tasks like handling enquiries, making appointments, and processing prescriptions. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Reception Administrator, you'll need to communicate effectively with patients and staff. Practice articulating your thoughts clearly and confidently. You might even want to prepare examples of how you've successfully handled difficult situations or queries in the past.
✨Demonstrate Team Spirit
Since this role requires being a team player, think of instances where you've collaborated with others. Be ready to discuss how you contribute to a positive team environment and how you handle conflicts or challenges within a team setting.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or the practice's approach to patient care. This shows your enthusiasm for the role and helps you assess if it's the right fit for you.